topic Re: Delete CC from account? in Get Support

Delete CC from account?

BeachNBeer — Fri, 26 Aug 2022 15:11:34 GMT

So with this new website for "My Account"... How do you completely remove/delete a card on file?..Old site you could go to "Manage My card" and remove the card.

Thanks!! And hope all you guys are well and have enjoyed the summer.

Re: Delete CC from account?

Meow — Fri, 26 Aug 2022 15:13:25 GMT

You have to contact agent as now only they can delete your CC info from the PM account. As of now you can only update CC info.

To contact CSA-agent, there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

If ticketing does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking Here

Watch for envelope in top right corner of Community page. It will show Number of unread emails.

Re: Delete CC from account?

BeachNBeer — Fri, 26 Aug 2022 15:15:52 GMT

@Meow thanks bud 👍

Re: Delete CC from account?

dust2dust — Fri, 26 Aug 2022 15:31:14 GMT

You could also change it to an empty visa gift card.