topic Re: Bonus Holiday Mobile Data disappeared in Get Support

Bonus Holiday Mobile Data disappeared

NM2000 — Fri, 26 Aug 2022 14:20:20 GMT

Hello,

I had a couple of GB Bonus Holiday Mobile Data in my account that seems to have disappeared after transitioning to the new system / look. All I see is the Bonus addon LD minutes.

Can someone help to restore this mobile data?

Best regards,

Milan

Re: Bonus Holiday Mobile Data disappeared

softech — Fri, 26 Aug 2022 14:23:23 GMT

@NM2000 you sure you didn't used them all ? When was the last time you definitely see them there?

It could also be just browser issue. Try to login to My Account using Incognito mode (InPrivate mode) or try to logon with a completely different browser (Edge/Firefor/Chrome) to get the most accurate reading

If you still don't see it there and would like to confirm if those add-ons were all used up, open ticket with PM Support

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

Re: Bonus Holiday Mobile Data disappeared

Meow — Fri, 26 Aug 2022 14:50:35 GMT

If you are 100% sure you did not use them by accident then:

Try using different browser. Try Incognito mode. Clear browser’s cache. Try force refresh.

Force-refreshing a page will clear that page's cache, allowing you to see the most recent version of the page as opposed to any information your browser saved in the past: CTRL+F5 or Ctrl+refresh icon (PC).