topic change card in Get Support

change card

Halazakeya123- — Fri, 26 Aug 2022 13:09:36 GMT

Whan I can change my card for automatic payment

Re: change card

softech — Thu, 20 Oct 2022 20:11:41 GMT

You can do this on My Account

Simply login to My Account, Payment page, then click Manage Payment Method, and Update Card information. You can then enter the info for the new card

https://selfserve.publicmobile.ca/en/account/payment/manage-card

Re: change card

Dunkman — Fri, 26 Aug 2022 13:13:06 GMT

@Halazakeya123-

You can change your credit card for preauthorized payments anytime by going to My account page.

Here is some more information:

https://www.publicmobile.ca/en/on/get-help/articles/update-or-remove-your-payment-card

If you are having difficulties, let us know.

Re: change card

Halazakeya123- — Fri, 26 Aug 2022 13:13:23 GMT

I know put my question : WHEN

Re: change card

softech — Fri, 26 Aug 2022 13:15:56 GMT

@Halazakeya123- wrote:
I know put my question : WHEN

@Halazakeya123- you want to ask WHEN you can change the CC info? or WHEN you can enable Automatic payment?

Re: change card

Paschfire — Fri, 26 Aug 2022 13:44:18 GMT

you can also call 611 from you cell phone and follow the prompts

Re: change card

Halazakeya123- — Wed, 14 Sep 2022 01:20:29 GMT

WHEN you can change the CC info

Re: change card

Halazakeya123- — Wed, 14 Sep 2022 01:21:00 GMT

Thanks

Re: change card

jack007_007 — Fri, 23 Feb 2024 03:27:42 GMT

This answer is completely useless to me. None of those screen options are available in my account. The only thing I am allowed is to update my credit card info. When I actually do that and I enter my new card info it says something like " Sorry, we’re not able to process this request at this time. Please try again later." I have tried this several times for several days and paused like 12 hours in between to make sure the system is not locked. This is the worst system ever designed. It doesn't even have an option to delete or add a new credit card. If Public Mobile is going to create a fully automated system, it better invest more money to improve the features for the web self service and make sure basic features like those I mentioned are available for EVERY ACCOUNT at Public Mobile. My wife has an account with you and she is ALSO unable to update or add/delete the credit card info. The system CONTINUES to attempt charges on the old credit card we entered and we are unable to update or enter new credit card info. We are currently forced to have to pay using vouchers. Please hire better developers and hire personnel to regularly check the user interface for consistency and functionality. Basic payment features for adding or updating should be VERY TRIVIAL and should work without problems. How else would your company make money if you won't allow an easy and consistent way to allow users to change/update such info?

I tried *611 and it also has the same problem. This is very frustrating and disappointing. Either FIX this problem for all users or HIRE actually human operators to fix this problem so people can call and get problems solved.

Re: change card

hTideGnow — Fri, 23 Feb 2024 03:31:16 GMT

HI @jack007_007

it is "useless' because you didn't look for recent post. You are reading a post that is 1.5 years old. PM has new interface for over 6 months. You should have search email from within the last 3 months and you will get better help

But your "sorry" error, it is very common now. What you need to do, wait an hour and try again using Incognito/Private/Secret mode on your browser. You need this as you have multiple accounts and the browser cache is the problem

if that still not working, get a voucher from Shoppers drug mart and load the voucher using *611

Last, ask CS agent for help. please submit a ticket with CS Agent here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437