topic Re: Payment issue in Get Support

Payment issue

catenguyen — Fri, 26 Aug 2022 12:27:27 GMT

My payment is not going though even though my card info is correct. And I have also tried using other card as well but the same error message pops up saying oops, something went wrong, please try again.

Re: Payment issue

darlicious — Fri, 26 Aug 2022 12:37:56 GMT

@catenguyen

Log out of your self serve account.

Clear your browser.
Reboot your device.
Use secret/incognito mode.

Log back in but before you do this wait 1 hour since your last attempt at making a payment. Once an hour has passed try again.

You're only allowed two attempts at payment before having to wait out an hour. If you try too many times with the same card you will trigger a fraud lock and you will have to contact customer support to remove it. They can help you add your card and make a payment if that happens.

Edit to add:

To contact customer support : Submit a support ticket via SIMon the chat bot Click here

Or if you cannot submit a ticket via SIMon then Click here ....for additional member supplied info.

Re: Payment issue

catenguyen — Fri, 26 Aug 2022 12:44:06 GMT

Thank you ! It worked !

Re: Payment issue

computergeek541 — Fri, 26 Aug 2022 12:44:57 GMT

Self given solution removed

Re: Payment issue

darlicious — Fri, 26 Aug 2022 12:49:10 GMT

@catenguyen

Awesome. With pm there is often a little trick or tip to move things along....just jiggle the key a little before turning the door knob kinda thing.