topic Re: Ordered 2 SIM cards, only got 1 in Get Support

Ordered 2 SIM cards, only got 1

chreds — Tue, 04 Jan 2022 19:42:13 GMT

Not a big deal (I just placed an order for a second one), but I placed an order last week for 2 sims (see order# 61171). Got it in the mail this week and there was only 1 SIM in the package. I gave it a few days to see if the second came but never did.

Just wanted to let you know in case there are some QA issues you need to sort out on the order side to verify count before sending.

Re: Ordered 2 SIM cards, only got 1

Jeremy_M — Fri, 27 May 2016 15:40:51 GMT

Hi @chreds

Thank you for letting us know about this....

You should only be able to order 1 SIM card per order. We are working on fixing the issue where customers can add more than 1 SIM to the order before checkout.

Thank you,

Jeremy

Re: Ordered 2 SIM cards, only got 1

Luddite — Fri, 27 May 2016 15:44:04 GMT

You can just order another one; just 1 at a time.

Re: Ordered 2 SIM cards, only got 1

chreds — Fri, 27 May 2016 15:58:13 GMT

As I said in my first post, I did order a second one after I got the first order with only one SIM.

I'm just making them aware that if you add more than 1 to the cart you still only get one in the mail.

Chris

Re: Ordered 2 SIM cards, only got 1

jairolevi — Fri, 27 May 2016 20:31:31 GMT

Hello @chreds

I have an extra SIM if you need one quickly ( so you can activate today ). I am in Ottawa-Gatineau area if you are nearby.

Please let me know if interested. SIM is free of course!

JL.

Re: Ordered 2 SIM cards, only got 1

chreds — Fri, 27 May 2016 20:48:08 GMT

Thanks @jairolevi

Nice offer. I'm in Calgary and can wait for the one from Public. Thanks anyways!

Chris