topic Re: Anyone not able to send sms? in Get Support

Anyone not able to send sms?

thundertoast — Fri, 26 Aug 2022 01:28:06 GMT

Whenever I try to send texts they fail to send. I can still receive them (at least from public mobile) and my data works too. It's anyone else experiencing this?

Re: Anyone not able to send sms?

esjliv — Fri, 26 Aug 2022 01:32:53 GMT

There have been some odd texting issues reported since mid-July that I recall.

But first, is this a new account/activation or are you a current customer that this happened all of a sudden.

Some things to try:

restart your phone
toggle into and out of airplane mode
perform a Reset of the device's Network Settings
move your sim card to another phone to see if services works
manually select the 3G / WCDMA ONLY network in your Mobile Connections area in your settings (temporarily) to see if calling improves

Not sure if this is your issue, but check out this post if it is:

https://productioncommunity.publicmobile.ca/t5/Get-Support/Odd-MMS-issue/m-p/858480/highlight/true#M581521

Re: Anyone not able to send sms?

Timer — Fri, 26 Aug 2022 01:42:00 GMT

@thundertoast

turn off device take out SIM card and if you have other device treid to insert SIM.

for iphone

Reset Network Settings >> How to Reset Network Settings
check APN settings >> How to Set APN
Go to Settings and tap "Messages," then make sure "MMS Messaging" is turned on by swiping the button to the right.
MMS Go to Settings-> Cellular-> then tap the switch to enable Cellular Data.
Update iOS > Go to Settings > General > Software Update.
and rebooting device.

your device is Android,

Reset Network Settings and check APN settings
Airplane Mode on/off
go to your text app clear cache/clear data,
updated version of Messages app,
if outgoing texts messages from specific contacts

Delete the contact and Verify that their phone number is correct,
add it again.
Check if you blocked them.

Check if you need to specify a country code (e.g) add +1 or 1 in front of area code

if sending MMS messages,,Ensure that you have a data mobile connection is on,

check your software ios update date,

Re: Anyone not able to send sms?

NDesai — Fri, 26 Aug 2022 01:48:43 GMT

@thundertoast It happens to me from time to time. Usually at one location where signal is very weak. Moving around and turning Airplane mode on/off resolves the issue most of the time.