topic Re: Picking up extra bill on different dates so needs refund in Get Support

Picking up extra bill on different dates so needs refund

sarvinder — Thu, 25 Aug 2022 23:16:10 GMT

How can I get refund

Re: Picking up extra bill on different dates so needs refund

DDM69 — Thu, 25 Aug 2022 23:17:41 GMT

For what?

Please state the details

Re: Picking up extra bill on different dates so needs refund

Outdoorsman — Thu, 25 Aug 2022 23:20:12 GMT

@sarvinder Hi can you show us a screenshot maybe we can help you figure it out no personal info please

Re: Picking up extra bill on different dates so needs refund

hTideGnow — Thu, 25 Aug 2022 23:23:11 GMT

Hi @sarvinder you see that on the credit card? one of them could be just a pending charge

Check your My Account 's Payment History page to confirm

Re: Picking up extra bill on different dates so needs refund

esjliv — Thu, 25 Aug 2022 23:26:45 GMT

@sarvinder

Credit cards companies can show both Pending and Authorized/Approved charges. Sometimes there are multiple Pending charges showing during activations or renewals, but when the payment gets authorized, the incorrect amounts will fall away, then the real one will stay.

If these end up being Authorized/Approved charges and the extra funds are not showing in your Available funds area, then contact Public Mobile Customer Support Representatives (CSA).

There are 2 ways to reach CSA, found here: https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Re: Picking up extra bill on different dates so needs refund

Meow — Thu, 25 Aug 2022 23:32:18 GMT

What seems to be a problem? Please clarify...

PM being prepaid and on 30-days billing cycle, bills Will be on different dates for every renewal.

Re: Picking up extra bill on different dates so needs refund

Timer — Thu, 25 Aug 2022 23:36:17 GMT

@sarvinder

use browser from computer,and clear cache and cookies and use one page inPrivate mode,

To Login Page

do you see that amount at Available Fund,, if yes then ok keep it for next cycle will be taken from there automatically.

if no then contact PM Customer Support Agent by CS_Agent

Re: Picking up extra bill on different dates so needs refund

BKNS27 — Thu, 25 Aug 2022 23:55:51 GMT

@sarvinder

Just to let you know that PM is on a 30 days cycle and not a monthly cycle so the renewal dates always change.