topic Re: Transfer number to freedom mobile in Get Support

Transfer number to freedom mobile

Ramshaali — Thu, 25 Aug 2022 22:00:11 GMT

I need to transfer my public mobile number to Freedom mobile. Freedom has already sent PM a request and public has not sent me a confirmation text yet. How long will it take to get my number transferred to freedom?

Re: Transfer number to freedom mobile

dust2dust — Thu, 25 Aug 2022 22:01:41 GMT

Did you leave the Public sim in a phone? Was your Public account active?

Re: Transfer number to freedom mobile

BKNS27 — Thu, 25 Aug 2022 22:02:04 GMT

@Ramshaali

Do you have the PM SIM in your phone?

It needs the PM SIM and not the Freedom SIM in your phone for the text to arrive.

Re: Transfer number to freedom mobile

Timer — Thu, 25 Aug 2022 22:06:30 GMT

@Ramshaali

Edit: and login to your account to Disabled your autopayment.

if your PM account is Active then not remoe your PM SIM until you will getting SMS to you reply yes to port out.

If you have not received the SMS to authorize the transfer request for your phone number, you’ll need to contact a Customer Support Agent.Chatbot

Re: Transfer number to freedom mobile

Ramshaali — Thu, 25 Aug 2022 22:03:55 GMT

Yes I still have the PM SIM on my old phone still waiting for text. Im still receiving all other text messages on my old phone so I know it’s working but it’s been 4 hours still have received text from PM

Re: Transfer number to freedom mobile

Meow — Thu, 25 Aug 2022 22:03:57 GMT

You have to leave PM's SIM in your phone in order to receive port authorization approval SMS from PM.

Did you do that?

Re: Transfer number to freedom mobile

Ramshaali — Thu, 25 Aug 2022 22:04:42 GMT

My account is still active and my PM sim is still on my old phone

Re: Transfer number to freedom mobile

Outdoorsman — Thu, 25 Aug 2022 22:06:48 GMT

@Ramshaali did you leave your Public sim in your phone to receive your request? you have 90 minutes to respond also your public account needs to be active

Re: Transfer number to freedom mobile

Meow — Thu, 25 Aug 2022 22:11:38 GMT

@Ramshaali wrote:
I need to transfer my public mobile number to Freedom mobile. Freedom has already sent PM a request and public has not sent me a confirmation text yet. How long will it take to get my number transferred to freedom?

How do you know Freedom sent request to PM?

I would contact freedom to send request one more time. Request should arrive very fast and you will have 90 minutes to reply Yes. Both account have to be active during transfer.

Re: Transfer number to freedom mobile

Ramshaali — Thu, 25 Aug 2022 22:13:17 GMT

I have got freedom to send the request 3 times now

.

CS_Agent — Fri, 26 Aug 2022 13:02:57 GMT

Re: Transfer number to freedom mobile

softech — Fri, 26 Aug 2022 13:33:25 GMT

@Ramshaali wrote:
I have got freedom to send the request 3 times now

@Ramshaali has the issue been resolved yet?

If Freedom has tried 3 times already, I think you have to do 2 things:

Make sure you provide them the correct info. NOT just the IMEI or phone number, but also the Account number.
Open ticket with PM Support using this direct link:
https://urlshortner.tiia.ai/Lc9xk8
If you have made a request to port your number to another carrier and have not received an SMS from Public Mobile to confirm your request, please open our chatbot via this link. This will put you in touch with our Customer Support Agents who will be able to assist you.

PM CS agent had tried to make a reply just 20 minutes ago, check your Community inbox to see if they have reached out to you. If not, open ticket with them as advised above