topic Re: 12MONTHS2GB activation in Get Support

12MONTHS2GB activation

komogortev — Thu, 25 Aug 2022 21:21:44 GMT

Hello, I have initiated the transfer to Public yesterday, Aug 24. I had to wait till this afternoon to actually get service assistance to activate number and got the purchase confirmation today, Aug 25. Can I have the promocode applied to my account considering the circumstances?

Thank you.

Re: 12MONTHS2GB activation

Timer — Thu, 25 Aug 2022 21:33:16 GMT

@komogortev

contact support team by CS_Agent to them can check for your account it's Eligible for 2GB of monthly free data or not.

Re: 12MONTHS2GB activation

Outdoorsman — Thu, 25 Aug 2022 21:35:00 GMT

@komogortev

it wouldn't hurt to try

you need ask a service rep

There are two ways to contact a customer service agent , open a ticket through Simon here https://publicmobile.ca

Or private message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user

Re: 12MONTHS2GB activation

Meow — Thu, 25 Aug 2022 21:35:12 GMT

You are late One day! But do not despair. Contact agent and nicely ask them if they could do anything for you in regards of promo.

To contact CSA-agent, there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

If ticketing does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking Here

Watch for envelope in top right corner of Community page. It will show Number of unread emails.