topic Re: New email address in Get Support

New email address

faithmoorcraft — Thu, 25 Aug 2022 16:49:45 GMT

Hi, I have recently changed internet providers and have a new email, how can I change the email with public mobile so I can sign in and paid my bill?

Re: New email address

sure2806 — Thu, 25 Aug 2022 16:52:19 GMT

Go to Profile and you can change your email Id there.

Re: New email address

Outdoorsman — Thu, 25 Aug 2022 16:52:58 GMT

@faithmoorcraft Hi you can still use your old email and password to sign into your account but itis best to change your email

you need the help of a service rep

There are two ways to contact a customer service agent , open a ticket through Simon here https://publicmobile.ca

Or private message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user

Re: New email address

faithmoorcraft — Thu, 25 Aug 2022 16:54:14 GMT

But it won’t let me sign in so I can go do the change! It wants to send an email to verify it’s me and it’s used the old closed email

Re: New email address

Outdoorsman — Thu, 25 Aug 2022 16:54:19 GMT

@sure2806 Sorry no you can’t

Re: New email address

BKNS27 — Thu, 25 Aug 2022 17:04:20 GMT

@faithmoorcraft

You can always send the 2FA code by text to your phone.

Once you are in your account but you need to contact a CS_Agent to have your email changed on your account.

Re: New email address

Outdoorsman — Thu, 25 Aug 2022 16:59:28 GMT

@faithmoorcraft As I noted earlier you must contact a service rep to change your email address

Re: New email address

hTideGnow — Thu, 25 Aug 2022 17:07:39 GMT

@sure2806 you can only do that for Community account, OP could be asking for My Account

@faithmoorcraft make sure you change BOTH email on Community account and My Account so they sync

For Community, @sure2806 provided you the way already

For My Account, only PM CS agent can help

Just open ticket with them:

Since you cannot sign-in, just direct message them,

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

Re: New email address

CountyDownIeUk — Thu, 25 Aug 2022 17:46:48 GMT

I would suggest to not use an internet providers email so you don’t encounter this again with

PM or any other utility or financial institution. Use a gmail address.

Re: New email address

popping — Thu, 25 Aug 2022 17:48:37 GMT

There are 2 separate logins, namely community login and self-serve portal login.

You need 2 pieces of information to login, namely username and password

1. Community login

- Username is any name provided you during account creation. Community account does not use email address as username and can be changed by user any time by going to the account settings --> Personal --> Username page

- Don't confuse the email address located at account settings --> Personal --> Email page. This email address links your community account to your self-serve portal account. PM uses this address to add the monthly community reward to your self-serve account for your efforts helping members on this community.

2. Self-Serve Portal login

- Username is the email address supplied by you during account activation. It cannot be changed by user. Otherwise, self-serve portal cannot find your account after your change. The self-serve email must be change manually by CSA by creating a support ticket.

- Password is the password provided by you during activation. It can be changed by using the reset password link on the self-serve login page.

Re: New email address

popping — Thu, 25 Aug 2022 17:57:21 GMT

@sure2806 wrote:
Go to Profile and you can change your email Id there.

@sure2806

Don't confuse the community email address and self-serve email address.

User can change the email address in the community account and cannot change the email address in the self-serve account.

Read my post (above) for details.

Re: New email address

faithmoorcraft — Thu, 25 Aug 2022 18:33:57 GMT

Yes, I have changed to a gmail account

Re: New email address

Timer — Thu, 25 Aug 2022 22:37:04 GMT

@faithmoorcraft

can't access to your old email with your account PM,

if can access then tried Reset Password

and use browser from computer,and clear cache and cookies and use one page inPrivate mode,or safari on private mode.

and if can't access to your old email then you need to contact support agent to change email and set new passowrd

and after you change email successfully,

then change the community email address by yourself > My settings - Community (publicmobile.ca)

to keep all accounts for same email for rewards.

and in the future keep some note for yours email and password and 4 digit PIN..