topic Re: Lost phone in Get Support

Lost phone

August — Thu, 25 Aug 2022 17:51:29 GMT

I need the account to be stopped for now so that no one makes costly calls on the lost phone.
Thank you for your time.

Re: Lost phone

RossN — Thu, 25 Aug 2022 17:57:27 GMT

@August hi you need to go into your self serve account go to profile go to stolen/lost phone click on it

Re: Lost phone

dabr — Thu, 25 Aug 2022 17:58:02 GMT

@August Log into your self serve account and select the Quick Links on the top right hand side of page and select Lost/Stolen and then Suspend service. Once you've found your phone or decide to replace the SIM, then you need go back and Resume service first before replacing the SIM card on account which also requires 2FA from PM.

Re: Lost phone

hTideGnow — Thu, 25 Aug 2022 18:05:39 GMT

@August People picked up your phone cannot make costly calls as PM service is prepaid 🙂

Login to My Account, on the Quick Links on top , there is Lost/Stolen, and you can suspend your plan until you got the situation sorted out

Of course , get a new phone, get a new sim card from Telus or Koodo stores. Once you got them both, go back to unsuspend the plan and then request Change sim card

in case you cannot login to My Account, open ticket with PM CS agent:

To open a ticket with PM CS Agent. at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

First type: "Forgot log in information"
Then Click "Contact Us"
Finally Click "Click here to submit a ticket"
you will then direct to another page to open ticket.

Once ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Lost phone

Meow — Thu, 25 Aug 2022 18:09:07 GMT

Log in to your account and declare/select Lost phone. That will suspend account immediately. What do youmean 'costly calls'? All outbound calls to Canada are free (100 min for $15 plan). Unless you have international or similar add-ons there will be no cost to you if somebody finds your phone with SIM.

Re: Lost phone

hairbag1 — Thu, 25 Aug 2022 19:40:54 GMT

@August...your PM acct is a 30 day prepaid account. You won't be billed for any additional costs other than your regular plan renewal.

If someone has your phone, they can only make calls within Canada (or another country if you have an International add-on)...but you won't be billed later for any calls.

Worst case scenario is they use up all your International calling add-on minutes .....if you have any.

Re: Lost phone

Timer — Mon, 29 Aug 2022 00:35:30 GMT

@August

Lost Or Stolen Phone > https://publicmobile.ca/en/on/get-help/articles/lost-or-stolen-phone
Go to Find TELUS Stores Near you or Koodo Stores or SIM Card from Amazon to buy it SIM card.
How to SIM Swap > http://publicmobile.ca/en/on/get-help/articles/sim-swap-fraud
and use browser from computer,and clear cache and cookies and use one page inPrivate mode,
and get verification code choose by email for SIM Swap.