topic Re: pre-authorized payments enabled in Get Support

pre-authorized payments enabled

Perrla — Thu, 25 Aug 2022 16:33:46 GMT

I received a text stating that I do not have pre authorized payments enabled when if fact it is. Can someone please verify if I must be doing something else. The proper credit card info is listed. Last month my service was cut off and I didn't realize this until I tried making a call.

Do I have to "load" my account with money? This doesn't make sense if I have pre-authorized enabled.

Re: pre-authorized payments enabled

Meow — Thu, 25 Aug 2022 16:35:06 GMT

Re: pre-authorized payments enabled

hTideGnow — Thu, 25 Aug 2022 16:44:13 GMT

HI @Perrla Login to My Account, go to Payment page , check your current payment method and you will see if it is enabled.

Re: pre-authorized payments enabled

popping — Thu, 25 Aug 2022 16:55:39 GMT

@Perrla

1. Check the payment page. Enable the autopay if not enabled.

If you cannot enable autopay. setup autopay again with your credit card or VISA debit card.

2. To get your phone working again, add fund to you account from you autopay account enough to pay your plan excluding rewards because PM server wants full amount for reactivation. After confirming you have enough available fund in your account, click the reactivate current plan link to get your phone working again.

Re: pre-authorized payments enabled

Timer — Thu, 25 Aug 2022 22:47:52 GMT

@Perrla

maybe your credit card will be expired soon, check it out,

use browser from computer,and clear cache and cookies and use one page inPrivate mode,or safari on private mode, To Login Page

you will get verification code by email or SMS
and inserting the 6 digit number and not press anything
just wait a 4 second automatically be login,,

and go to payment,,, manage payment method and update card information and save payment.

Re: pre-authorized payments enabled

computergeek541 — Fri, 26 Aug 2022 03:52:25 GMT

@Timer wrote:
@Perrla
maybe your credit card will be expired soon, check it out,
use browser from computer,and clear cache and cookies and use one page inPrivate mode,or safari on private mode, To Login Page
you will get verification code by email or SMS
and inserting the 6 digit number and not press anything
just wait a 4 second automatically be login,,
and go to payment,,, manage payment method and update card information and save payment.

A credit care that is expring soon would not cause pre-authorized payments to be disabled.

Re: pre-authorized payments enabled

Timer — Fri, 26 Aug 2022 04:14:29 GMT

@computergeek541

but i didn't said disabled.!!

expiring CC payment it's will not going through is will be declined. correct..

Re: pre-authorized payments enabled

computergeek541 — Fri, 26 Aug 2022 05:40:11 GMT

@Timer wrote:
@computergeek541
but i didn't said disabled.!!

expiring CC payment it's will not going through is will be declined. correct..

Public Mobile told the customer that pre-authorized payments were disabled. My points was that you saying that maybe the card was going to expire soon has no relevance to that.

Re: pre-authorized payments enabled

Timer — Fri, 26 Aug 2022 07:00:04 GMT

@computergeek541

ok i get it. but still need to tried to update card information in the system, and @Perrla ( has fact it is.

and Last month my service was cut off) maybe because autopay was Failed.

Re: pre-authorized payments enabled

Perrla — Fri, 26 Aug 2022 12:25:58 GMT

My account does show pre-authorized payments are enabled. Card info is up to date. I'm just wondering why I received the warning text. My cycle renews in 2d so I'll wait and see.

Also I have $15 available from a previous credit that I have not "add to my payments" yet. Is this the reason for the warning?

How do I get someone from Public to actually check my account to verify everything is in order?

Re: pre-authorized payments enabled

computergeek541 — Fri, 26 Aug 2022 12:41:02 GMT

@Perrla

Public Mobile sometimes send text messages.to customers in error. There wouls be anything for a customer support agent to check as the CSA would only see the same information about this that you do. Available balances that would pay for any part of the plan price get used automatically upon renewal.

Re: pre-authorized payments enabled

rusty69 — Thu, 29 Dec 2022 20:53:54 GMT

I have the same they took my preauthorized payment then turned my phone off management has no clue what they are doing they just let the robots screw things up because management is to fat and lazy

Re: pre-authorized payments enabled

rusty69 — Thu, 29 Dec 2022 20:56:26 GMT

Good luck they have ni service robots jack you around for hours