topic Re: Requesting an Invoice in Get Support

Requesting an Invoice

CarolineP — Thu, 25 Aug 2022 16:36:34 GMT

Can somebody please direct me to someone who can send me an invoice for the last 2 payments made? Thank you.

Re: Requesting an Invoice

Outdoorsman — Thu, 25 Aug 2022 16:43:50 GMT

Hi there is a printable version in your seif serve account but if you want a proper invoice

you need the help of a service rep

There are two ways to contact a customer service agent , open a ticket through Simon here https://publicmobile.ca

Or private message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Requesting an Invoice

hTideGnow — Thu, 25 Aug 2022 16:42:57 GMT

HI @CarolineP for invoice, you have to open ticket with CS agent, but it could take 2 or 3 weeks

To open a ticket with PM CS Agent at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

Type: I need a one-time invoice sent to me
It will give you some options and one of them is "I need a one-time invoice sent to me", click on it,
Then click "Contact Us" , and then click "Click here to submit a ticket"

you will then direct to another page to open ticket.

Once ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437