topic Re: Us roaming in Get Support

Us roaming

Muchoros — Thu, 25 Aug 2022 12:19:03 GMT

I’m in the US from Canada, I’ve purchased unlimited talk/text for 10 days, I’ve changed my ANP, reset my network and I still don’t have any cellular service available. Please help

Re: Us roaming

softech — Thu, 25 Aug 2022 12:38:10 GMT

@Muchoros you actually don't need to change the APN .

for US roaming on voice, you need to specifically choose T-Mobile network since it has the 2G network which can carry the voice signal. Can you go to your network selection, manually choose T-Mobile and see if it connects and if you can receive calls and send text?

Also, which city and state you are in now?

Re: Us roaming

darlicious — Thu, 25 Aug 2022 12:53:35 GMT

@Muchoros

Here's info on US Roaming and the recent changes in the US affecting pm customers that should help.

https://productioncommunity.publicmobile.ca/t5/Get-Support/US-Roaming-Add-ons-Decommissioning-of-US-3G-HSPA-Networks/td-p/843202

Re: Us roaming

Simar71 — Tue, 30 Aug 2022 04:29:03 GMT

Visit a kiosk

Re: Us roaming

computergeek541 — Tue, 30 Aug 2022 17:23:45 GMT

@Simar71 wrote:
Visit a kiosk

There are no Public Mobile kiosks. Also, Public Mobile retail locations weren't there to provide any torm of customer support.