topic Re: Regarding payment in Get Support

Regarding payment

Maninderkaur — Thu, 25 Aug 2022 04:33:19 GMT

I got overcharged like two times Aug 20 and aug22 but on public mobile payment history doesn’t show have extra money but my card is showing two time transactions.

plz let me know about this ?

Re: Regarding payment

Timer — Thu, 25 Aug 2022 04:34:49 GMT

@Maninderkaur

use browser from computer,and clear cache and cookies and use one page inPrivate mode,

To Login Page

do you see that amount at Available Fund,, if yes then ok keep it for next cycle will be taken from there automatically.

if no then contact PM Customer Support Agent by CS_Agent

Re: Regarding payment

softech — Thu, 25 Aug 2022 04:36:30 GMT

@Maninderkaur any chance one of them is a pending charge and only one is an actual charge?

since you checked Payment History already it is time to open ticket with PM support and have them to confirm

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

Re: Regarding payment

Maninderkaur — Thu, 25 Aug 2022 04:38:49 GMT

sure am checking

thank you

Re: Regarding payment

Maninderkaur — Thu, 25 Aug 2022 04:48:25 GMT

not able to see available funds as checking on phone .

Re: Regarding payment

Timer — Thu, 25 Aug 2022 04:54:21 GMT

@Maninderkaur

call *611 to you hear balance.

from browser mobile go view in desktop mode.

Tap on the menu options.
Select the checkbox against the Desktop site.
and clear cache and cookies and use one page incognito.

here photo View Desktop Site.

and login.

not see it then fine contact support agent,