topic Re: Plan switch glitch in Get Support

Plan switch glitch

forzza — Thu, 25 Aug 2022 02:59:19 GMT

Hello I'm trying to switch to one of your other plans but it won't let me, my only option is to buy 3GB for $15.

Any help is appreciated thanks.

Re: Plan switch glitch

softech — Thu, 25 Aug 2022 03:03:02 GMT

@forzza are you trying to switch to a plan that is different from your own? Sorry, my question sounds odd, but some people will try to do that for early renewal, which cannot be done

If you are changing to a different plan, try again using Incognito mode or try to use another browser , like Edge/Firefox/Chrome. Let us know if it works

Re: Plan switch glitch

Outdoorsman — Thu, 25 Aug 2022 03:02:56 GMT

@forzza Hi next to change plan use the scroll down arrow

Re: Plan switch glitch

JL9 — Thu, 25 Aug 2022 03:11:39 GMT

Are your trying over your phone? Computer is much less of a hassle and as stated incognito mode will get around any issues for the most part

Re: Plan switch glitch

Timer — Thu, 25 Aug 2022 03:35:22 GMT

@forzza

use browser from computer,and clear cache and cookies and use one page inPrivate mode,or safari on private mode,, To Login Page

and go to Plan & Add-ons, and scroll the plans using the down and up arrows on the far right. select the plan you want, and select ‘Change plan now’ then you pay full price plan, or ‘Change plan on renewal date’..to you not losing any money..

Re: Plan switch glitch

forzza — Fri, 26 Aug 2022 18:34:47 GMT

Thank you for the reply, this isn't working, the add/ons page isn't giving me any plan options except to buy 1GB of data. I tried clearing cache and opened in cognito. This is making me dizzy

Re: Plan switch glitch

forzza — Fri, 26 Aug 2022 18:36:01 GMT

incognito isn't working yes I am trying to go to a different plan, thank you

Re: Plan switch glitch

forzza — Fri, 26 Aug 2022 18:46:59 GMT

When I scroll down the add/ons page it only gives me me an option of my same current plan or of adding a gig of data, it will not allow me to view the other available plans, this is the problem. Thank you

Re: Plan switch glitch

computergeek541 — Fri, 26 Aug 2022 22:43:20 GMT

@forzza

The arrows need to be used multiple times to see/choose the other plans.

Re: Plan switch glitch

forzza — Sat, 27 Aug 2022 01:26:06 GMT

Thank you for the tip I figured it out.

Re: Plan switch glitch

forzza — Sat, 27 Aug 2022 01:26:44 GMT

Thank you again