topic Re: Certified Pre-Owned iPhone XR discounted 3 days after purchase in Get Support

Certified Pre-Owned iPhone XR discounted 3 days after purchase

labcat2000 — Thu, 25 Aug 2022 05:34:43 GMT

My dad very recently bought a used Apple iPhone XR for my sister for 369$ + tax. I just checked today that the price has been reduced to 279$. Is it possible to get a refund of the difference of price. I know I can return it for a full refund and then repurchase, however I would rather not go through that hassle. Even, credit to one of our phone plans is fine (we are all on public mobile). Thank you.

Re: Certified Pre-Owned iPhone XR discounted 3 days after purchase

Outdoorsman — Thu, 25 Aug 2022 02:30:39 GMT

@labcat2000 hi your best bet is to contact customer support to ask for the difference

There are two ways to contact a customer service agent , open a ticket through Simon here https://publicmobile.ca

Or private message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Certified Pre-Owned iPhone XR discounted 3 days after purchase

softech — Thu, 25 Aug 2022 02:31:27 GMT

@labcat2000 I would open a ticket with PM Support and see what they say. if they are willing to adjust the amount , Good!!

if not, then cancel the current order as you have 30 days full money guarantee., then rebuy with the new one

To open ticket with CPO issue, please only use direct message as Chatbot still have problem with CPO related ticket.

Message PM Support:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

Re: Certified Pre-Owned iPhone XR discounted 3 days after purchase

Timer — Thu, 25 Aug 2022 02:33:39 GMT

@labcat2000

contact support team by > CS_Agent to adjustment price send order #.

Re: Certified Pre-Owned iPhone XR discounted 3 days after purchase

labcat2000 — Thu, 25 Aug 2022 02:51:27 GMT

I have direct messaged the agent, will monitor my inbox for reply.

Thank you

Re: Certified Pre-Owned iPhone XR discounted 3 days after purchase

JL9 — Thu, 25 Aug 2022 03:14:09 GMT

Also make sure it is the exact same condition. I believe there are 3 tiers so you may have 3 different prices for the XR that vary due to condition of the phone. So if the difference is for the same condition phone then follow the steps above and if they don't honour a refund, do the return workaround instead.

Re: Certified Pre-Owned iPhone XR discounted 3 days after purchase

darlicious — Thu, 25 Aug 2022 10:23:03 GMT

@labcat2000

If you do the return and the repurchase you will also qualify for the $30 bill credit.

Re: Certified Pre-Owned iPhone XR discounted 3 days after purchase

cellphoneuser1 — Thu, 25 Aug 2022 10:35:39 GMT

@JL9 wrote:
Also make sure it is the exact same condition. I believe there are 3 tiers so you may have 3 different prices for the XR that vary due to condition of the phone. So if the difference is for the same condition phone then follow the steps above and if they don't honour a refund, do the return workaround instead.

They should do it but I would expect a no answer. The workaround would cost more for them to get the return shipped and a new order shipped.

Re: Certified Pre-Owned iPhone XR discounted 3 days after purchase

labcat2000 — Thu, 25 Aug 2022 15:57:32 GMT

Yes, the phone discounted is in the same quality tier (very good).