topic Re: International calls in Get Support

International calls

RuthBishop — Tue, 04 Jan 2022 09:56:18 GMT

I live in NB Canada yet when I make local calls, they are showing up as international calls.Is this normal?

Also I am having an issue with my husbands calls from his work number. They are going directly to voicemail. Any solution ?

Re: International calls

Triguy — Sun, 05 Dec 2021 14:14:41 GMT

Do local calls show up with 1 + area code and phone# ? Most provinces use 10 digit phone number dialing. Does your husband have do not disturb set on his phone ? Have your husband try to change the network type to 3G only instead of automatic . You might need to reboot the phone once (of course, confirm it is still 3G only after reboot).

Re: International calls

Dunkman — Sun, 05 Dec 2021 14:18:00 GMT

@RuthBishop

More details would be helpful.

What makes you think that the call is international? Does it show in your call usage history? Is it using up your international minutes add on? Which plan are you on?

To clarify, when your husband calls your PM number, it directly goes to voicemail?

Maybe try to set your phone settings to 3G network only, instead of LTE/auto.

Re: International calls

darlicious — Sun, 05 Dec 2021 15:16:24 GMT

@RuthBishop

New Brunswick has only recently introduced the requirement use 10 digit phone numbers. Do you have an older plan with province wide calling? Or the $15 plan with limited outgoing calling? If you have one of the holiday international calling add ons they will be used for Canada wide calling if you do not have the $5/500min Canada wide calling add on to supplement your plan on your account.

All major mobile providers are currently upgrading equipment on their cell towers causing issues when switching from 4G LTE to 3G on your phone that pm uses for voice calls. As a result of this minor delay in timing incoming voice calls will default and be sent to voicemail instead. Forcing the phone to use 3G only in the settings will alleviate this issue for a couple of weeks until equipment upgrades are completed in your area.

Re: International calls

Anonymous — Sun, 05 Dec 2021 22:29:19 GMT

@RuthBishop

To get the obvious out of the way...you used ( +1 or 1 ) in front of the any area code,

for Example long distance in canada or from USA,, Add (+1 or 1 ) in front of the any area code,
1416xxxxxxx,
or
+1416xxxxxxx,
both is will going through your call...

at public mobile 30 day Prepaid Service No fees extra charges,

about issue with your husband device can you try to do troubleshoot,

you can try reseat the SIM card and Make sure your phone is off before removing your SIM card,

1. power off your device

2. take out the SIM card,

3. waiting a 1 minute,

4. put it back and power on,

5. toggling airplane mode off/on,

and you can try to reset network settings and Changing APN Settings,

for iphone

Go to Settings > General > Reset > Reset Network Settings.

This also resets Wi-Fi networks and passwords,

or visit Here link,

and go Changing APN Settings On An IPhone

click Here link,

How to reset network settings on an Android device

Open the Settings app on your Android.
Scroll to and tap either "General management" or "System," depending on what device you have.
Tap either "Reset" or "Reset options."
Tap the words "Reset network settings."

or visit Here link,

and go Changing APN Settings On Android device

click Here link,

Ensure you have the correct APN settings by visit Here link,

Select the brand and model of your phone, After doing so, you will be provided with the exact APNs required for your phone on our network.

and try manually selecting network "3G ONLY" or WCDMA only,

for iPhone visit Here link

or Here link

for android visit Here link ,

and do Rebooting your phone ,This is quick and simple,to refreshing your network,

*what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

try to check update your device,

Good luck and enjoy the service...

Re: International calls

esjliv — Mon, 06 Dec 2021 01:28:20 GMT

@RuthBishop wrote:
I live in NB Canada yet when I make local calls, they are showing up as international calls.Is this normal?
Try your SIM into another phone, and see if the call comes us as International.

Try to check your region and language settings on your phone. Ensure you have Canada selected.

Also I am having an issue with my husbands calls from his work number. They are going directly to voicemail. Any solution ?
If your husband is an existing customer that had working services prior to this, see the good advice already posted.

You could also try some of this troubleshooting:
*removing your SIM, then reinserting it
*go into airplane mode, then going back to regular mode
*reset network settings on your device

If your husband just ported a nunber from another cell provider it could take a few hours to complete the port.
Using the other cell provider's SIM you should be still receiving calls on it, until the port completes.
If you ported from a landline it could take up to 7 days to complete.

Make sure you do not cancel your previous provider's services.
Incoming calls are usually the last to port over.

See helpful info. here: https://www.publicmobile.ca/en/bc/get-help/articles/port-fraud-protection

If issues porting or transferring a number to Public Mobile, submit a ticket here for help: https://widget.telus.tiia.ai/chatbot.html?botId=ZJkWuVb7Hp6EEcTIZKMZbvLwuDV&duid=1ml7MK2dvkmM37lFcEM7RHEOeep&lang=en&

@RuthBishop see above in red.