topic Re: Promo gone? in Get Support

Promo gone?

Aaron_munroe5 — Wed, 24 Aug 2022 23:09:30 GMT

I was supposed to have the 2.5 gig bonus promo for sighting up was giving to me and now is no longer there was supposed to be there untill plan changed or untill canceled……I am looking at the student plan and if cannot give me what I had before would like a offer to help with that plan or I will be going else we’re

Re: Promo gone?

softech — Wed, 24 Aug 2022 23:09:08 GMT

@Aaron_munroe5 did you see it under My Promotions in My Account before? For cycle, did it show Unlimited, meaning no expiry? And you didn't make any plan change?

Yiu likely need to check with PM support directly on that:

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

Re: Promo gone?

esjliv — Wed, 24 Aug 2022 23:10:45 GMT

@Aaron_munroe5

Some addons are a one time promo activation thing. So once it is used up it is gone.

But, there are others that are given as promos that replenish each renewal (some limited, some unlimited).

When did you sign up and what promo are you referring to?

If this is a My Account refreshing issue, try clicking the circle thingys in your My Account to refresh your addons. Or open a tab in incognito mode, then log into My Account that way and see if your addons show this.

Re: Promo gone?

Aaron_munroe5 — Wed, 24 Aug 2022 23:11:02 GMT

Yes had no expiry and never changed my plan

Re: Promo gone?

Aaron_munroe5 — Wed, 24 Aug 2022 23:13:49 GMT

This was supposed to not expire or run out I had made sure of it as I was going to cancel and we came to agreement now it is gone I am ready to just leave and go elsewhere it’s too much hassle when having to get a issue resolved I appreciate the help and all though would like this figured out or some kind of offer with the student plan for the inconvenience of this or I will be going else we’re

Re: Promo gone?

Aaron_munroe5 — Wed, 24 Aug 2022 23:15:46 GMT

I am unsure of exactly when I sighted up but was before the promo but we had come to an agreement and was givin to me with no expiry and would keep renewing with plan as long as plan wasn’t changed or canceled it was the 2.5 gig promo for new sighn ups

Re: Promo gone?

esjliv — Wed, 24 Aug 2022 23:16:19 GMT

If it is worth it to you @Aaron_munroe5 submit a ticket to CSA by methods provided by @softech above. There is no harm in inquiring if you know this is the case of what is should be....unless of course you are moving to the promo Student plan, which you would lose your 2GB ongoing likely anyhow (if that was the terms attached to it).

Re: Promo gone?

softech — Wed, 24 Aug 2022 23:17:38 GMT

@Aaron_munroe5

>we had come to an agreement and was givin to me with no expiry

Who are the "we" ?? was it CS agent? if so, do you have the message as backup??

Re: Promo gone?

Aaron_munroe5 — Wed, 24 Aug 2022 23:19:35 GMT

Was cs agent and would of been on here so if the messages save than yes it is backed up

Re: Promo gone?

softech — Wed, 24 Aug 2022 23:21:24 GMT

@Aaron_munroe5 it's good, you have the proof, then. Should be an easy ask. Just open ticket with PM support then

Re: Promo gone?

Aaron_munroe5 — Wed, 24 Aug 2022 23:23:12 GMT

Re: Promo gone?

Timer — Wed, 24 Aug 2022 23:23:18 GMT

@Aaron_munroe5

the promo for 2GB data free no expiry no change plan, not for 2.5 maybe you think with autopay for 500mb.

what you see at your Plan & Add-ons?

contact support team by private message CS_Agent if you have any proof photo send to them will be better to them investigation in your history account.

Re: Promo gone?

Aaron_munroe5 — Wed, 24 Aug 2022 23:24:09 GMT

Ok it might of been 2 and not 2.5 either way it’s gone and was supposed to be there

Re: Promo gone?

Aaron_munroe5 — Wed, 24 Aug 2022 23:24:34 GMT

And I have auto pay set up as well

Re: Promo gone?

Timer — Wed, 24 Aug 2022 23:34:36 GMT

@Aaron_munroe5

but don't worry as your photo has a proof but you need to contact them to them has a tools to fix it for you,

we are all member in here a customer like you.

Re: Promo gone?

Aaron_munroe5 — Wed, 24 Aug 2022 23:51:33 GMT

What are the step on contacting them,thanks for the help everyone hopefully get this resolved so I don’t have to go else we’re but if this keeps happening or can’t get resolved I will have to as it’s kind of a pain to get an issue resolved not that you guys havnt been any help you guy been more than helpful did everything you guys could on your end

Re: Promo gone?

Timer — Wed, 24 Aug 2022 23:55:55 GMT

@Aaron_munroe5

so what your plan total data and how much you paid now.

Re: Promo gone?

Aaron_munroe5 — Wed, 24 Aug 2022 23:57:00 GMT

I’m on 35 plan 3 gig data and than was supposed to have the 2 extra promo on top

Re: Promo gone?

softech — Wed, 24 Aug 2022 23:58:39 GMT

> What are the step on contacting them,

@Aaron_munroe5 I have provided the steps to contact PM support in my earlier post, but here you are again

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

Re: Promo gone?

Aaron_munroe5 — Wed, 24 Aug 2022 23:59:26 GMT

Sorry I never noticed you had posted them muchly preciated