topic Re: CPO phone issues in Get Support

CPO phone issues

BDW — Wed, 24 Aug 2022 23:00:52 GMT

I purchased a CPO iPhone from PM about two months ago. Everyone complains that they can’t hear me very well. I can hear them fine. But they all complain they can’t hear me. I was instructed to take it to Telus to have them look at it since it’s still under warranty. Has anyone had a similar experience with a CPO phone from PM? I’m wondering what to expect. Will they fix it on the spot or will they have to take it for some time. And if they do, will they supply a loaner phone or no? Thanks.

Re: CPO phone issues

Timer — Wed, 24 Aug 2022 23:01:58 GMT

@BDW

CPO Warranty, Returns & Repair >>> http://publicmobile.ca/en/on/get-help/articles/phone-warranty-returns-repairs

Re: CPO phone issues

Outdoorsman — Wed, 24 Aug 2022 23:06:12 GMT

@BDW hi you will need to contact a cs agent to find out what your options are under the warranty

There are two ways to contact a customer service agent , open a ticket through Simon here https://publicmobile.ca

Or private message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: CPO phone issues

softech — Wed, 24 Aug 2022 23:06:24 GMT

@BDW For warranty issue with CPO phone, please open ticket by direct message to PM Support. Just include the original order number:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

Re: CPO phone issues

darlicious — Thu, 25 Aug 2022 10:55:08 GMT

@BDW

Lol... You pretty much got it all straight the only thing you have to do is contact customer support to get approved for the warranty service and then yes you bring it to your nearest Telus store they will have a quick look at it determine what the repair will be and they will either replace it or send it in for repair and give you a loaner phone.