topic Re: Service issue in Get Support

Service issue

sunnydeo — Wed, 24 Aug 2022 20:56:22 GMT

yesterday I bought new No from of public

but I am unable of getting incoming call only outgoing call are there

Please suggest what to do

Re: Service issue

softech — Wed, 24 Aug 2022 20:59:34 GMT

@sunnydeo any error showing on the phone status on top like Sim not provisioned, No Network?

Try reboot your phone once.

Try your PM sim on another phone if possible

If issue persists, open ticket with PM support, likely just a sim provisioning issue

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

Re: Service issue

dabr — Wed, 24 Aug 2022 21:10:26 GMT

@sunnydeo First try rebooting the phone but can you clarify if this number was ported from another carrier or did you actually get a new number with PM at activation?

If the first option, then it sounds like the porting didn't complete and you might have missed the transfer text from your previous carrier which needs to be responded to with YES within the 90 minutes window.

edit: syntax

Re: Service issue

Timer — Wed, 24 Aug 2022 21:07:02 GMT

@sunnydeo

tuen off device and take out SIM card and insert in other device.

and reinsert back in your device.

if still issue then contact support team by CS_Agent to check it out.

Re: Service issue

darlicious — Wed, 24 Aug 2022 21:15:26 GMT

@sunnydeo

If you missed replying YES to the porting authorization text from your former provider yesterday you will need to reinitiate your port request. This can be done by contacting customer support or by calling telus porting department phone number. You will need your former providers account number to reinitiate the port request. I will private message you the phone number. Once you make the request ensure that you put your old SIM card back in your phone so you can reply YES within 90 minutes of receiving supporting authorization text. If you no longer have the SIM card you will have to call your former providers customer service line to verbally authorize the port. Immediately after you request it.

Re: Service issue

Meow — Wed, 24 Aug 2022 21:16:53 GMT

When you call, what number people see on their phones? Number you picked up while signing in? Did you do porting of old number from another provider?