topic Re: Cant text to other networks in Get Support

Cant text to other networks

jfstahl — Wed, 24 Aug 2022 17:41:56 GMT

I switched from PC Mobile to Public Mobile three weeks ago. I can only send and receive texts to people on the Telus Network. I cannot receive or sent texts to people on Bell, Virgin, etc. I can make phone call to t

Re: Cant text to other networks

dust2dust — Wed, 24 Aug 2022 17:44:11 GMT

Can you receive calls from those other providers?

Re: Cant text to other networks

Outdoorsman — Wed, 24 Aug 2022 18:15:19 GMT

@jfstahl hi do incoming calls work? I am wodering if your port was complete or maybe a provisioning issue with your account,try reseating your sim,if another phone is avaliable put your sim in, see if your services work , if none of that helps

you need the help of a service rep

There are two ways to contact a customer service agent , open a ticket through Simon here https://publicmobile.ca

Or private message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Cant text to other networks

BKNS27 — Wed, 24 Aug 2022 18:38:39 GMT

@jfstahl

When you ported over to PM from PC,

did you reply to the text confirming you are porting over to PM with the PC SIM in your phone?

This is the most important step in the porting process and you have 90 minutes to reply.

If you missed this step then you need to contact a CS_Agent to complete the porting on this Community page.

If you did this step, reboot your phone by powering it off.

Re: Cant text to other networks

Timer — Wed, 24 Aug 2022 20:33:17 GMT

@jfstahl

maybe the processing transfer not complete yet,

you will need the help of a Customer Support Agent open ticket > Chatbot