topic Re: No service no solution in Get Support

No service no solution

aavenger — Wed, 24 Aug 2022 17:24:03 GMT

I have had no service since the 16 th,I have been in contact and the issue is with them not me!!!I am shocked that this can go on!!!!Just keep getting asked to wait....What recourse is available.I will be putting in a complaint with crtc!!!Its embarrassing people are saying I did not pay my bill!!!

Re: No service no solution

softech — Wed, 24 Aug 2022 10:26:58 GMT

@aavenger can you login to My Account? is the account status showing Suspended or Active?

You said you have been in contact, so, CS agents are working on your case? Just ask them to escalate to senior agents and push for an answer.

Re: No service no solution

Wez-leigh — Sun, 04 Sep 2022 11:28:08 GMT

How do I contact someone I just keep getting put through to forums I have same issue my account shows active I just paid 3 days ago and nothing since

Re: No service no solution

softech — Sun, 04 Sep 2022 13:29:15 GMT

@Wez-leigh just suggested you couple ways to chexk yiur phone and hope you can get the service back on yiur other thread. Buy in case you really need PM support to further troubleshoot, here are the two ways to engage them:

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there