topic Re: cannot log in in Get Support

cannot log in

cpecy — Wed, 24 Aug 2022 03:44:10 GMT

can't log in after changing to new email address, want to make sure I'm on auto pay, payment date is tomorrow

Re: cannot log in

Timer — Wed, 24 Aug 2022 03:46:04 GMT

tried use browser from computer,and clear cache and cookies and use one page inPrivate mode,

you will get verification code by email or SMS
and inserting the 6 digit number and not press anything
just wait a 5 second automatically be login,,

and go to payment,,, manage payment method and update card information and save payment.

or call *611 you will see if you are on autopayment.

Re: cannot log in

BKNS27 — Wed, 24 Aug 2022 03:59:44 GMT

@cpecy

Clear your cache, cookie and go incognito on your browser then click on Reset Password.

If you still having issues to login, contact a CS_Agent or meanwhile purchase a voucher and dial 611 and enter Voucher PIN.

Re: cannot log in

halofreak79 — Wed, 24 Aug 2022 04:49:04 GMT

Might be a little late for your issue here, but you would be required to have access to the original email i believe. Id recommend using the chatbot or getting in contact with your email provider to get access to your account.

Re: cannot log in

Timer — Wed, 24 Aug 2022 05:01:55 GMT

@cpecy

make sure the email is written correctly,

and where you changed the email with customer support agent if yes then reply back by private message CS_Agent to check it it's spelled correctly.