topic Re: Roam data doesn't work. can i get refund in Get Support

Roam data doesn't work. can i get refund

xiaowei_zhai333 — Wed, 24 Aug 2022 03:08:16 GMT

I travelled to alaska and bought 10 days roam data. But it didn't work here. can I get refund.

Thank you for the tips.

Re: Roam data doesn't work. can i get refund

Timer — Wed, 24 Aug 2022 03:11:08 GMT

@xiaowei_zhai333

contact to support team by private message CS_Agent to remove it and get refund.

Re: Roam data doesn't work. can i get refund

softech — Wed, 24 Aug 2022 03:12:26 GMT

@xiaowei_zhai333

are you still in US now? Which city and state? Try to manually connect to T-Mobil or AT&T and see if it works, don't rely on Automatic network selection . But if you have voice component for your roaming, connect only to T-MOBILE

If it still fails or you are back in Canada already, then yes, open ticket wirh PM support and request compensation:

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

Re: Roam data doesn't work. can i get refund

dust2dust — Wed, 24 Aug 2022 03:16:06 GMT

@softech- Alaska. Please read. See @Timer : You're not the only one I might notice something with.

Re: Roam data doesn't work. can i get refund

halofreak79 — Wed, 24 Aug 2022 04:54:07 GMT

Did you make sure the package was compatible with Alaska? A lot of things exclude Alaska and Hawaii

Re: Roam data doesn't work. can i get refund

computergeek541 — Wed, 24 Aug 2022 05:04:51 GMT

@halofreak79 wrote:
Did you make sure the package was compatible with Alaska? A lot of things exclude Alaska and Hawaii

There's no such exclusion for Public Mobile U.S. roaming add-ons.

Re: Roam data doesn't work. can i get refund

softech — Wed, 24 Aug 2022 14:21:41 GMT

@dust2dust Alaska is a funny States.. not sure why it is so hard to connect this year. 🙂

Re: Roam data doesn't work. can i get refund

xiaowei_zhai333 — Wed, 24 Aug 2022 14:27:24 GMT

Thank you for your links. I did it by following your suggestions. Very helpful.

Re: Roam data doesn't work. can i get refund

xiaowei_zhai333 — Wed, 24 Aug 2022 14:30:42 GMT

Thank you so much. I just did it. Now waiting for the Agent's reply. It will take about a day.