topic Re: Telus Band and Frequent in Get Support

Telus Band and Frequent

Mindy208 — Wed, 24 Aug 2022 02:50:10 GMT

Hello,

My friend activated PM today but NOT able to access internet.

He can choose and register the PM 4G, the first one as below

But his cellphone ONLY indicate TELUS NATIONAL as below,

His cellphone is OPPO A83 and there's a link

https://m.gsmarena.com/oppo_a83-8957.php

The network as below

What's the Telus network band and frequent? All the text and calling are working fine beside the internet.

By the way, we are located in 300,000 population city in Ontario. It's supposed to have Telus network. My cellphone works prefectly.

Thanks

Re: Telus Band and Frequent

softech — Wed, 24 Aug 2022 02:40:06 GMT

@Mindy208 He needs to connect to Public mobile network, which I think you said he chose that. He can try both Public Mobile 4G and Public Mobile 3G

For data, he need to make sure his APN settings is correct. What kind of phone does he have? first try a device reboot and then try to click Reset network settings and see if it works. The correct APN might come down automatically

If still does not work, try to edit the existing active one or create a new one, these are the values:

APN: sp.mb.com
Proxy:
Port:
Username: <blank>
Password: <blank>
Server:
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS Proxy: mmscproxy.mobility.ca
MMS Port: 8799
MMS Protocol: WAP 2.0
MCC: 302
MNC: 220
Authentication Type: Not Set
APN Type: default,mms,agps,supl,fota,hipri
APN protocol: IPv4
APN roaming protocol: IPv4
APN enable/disable: APN enabled
Bearer: Unspecified
MVNO type:GID
MVNO value: 4D4F

Re: Telus Band and Frequent

BKNS27 — Wed, 24 Aug 2022 02:46:01 GMT

@Mindy208

PM is the lowest tier of Telus. Ask your friend to reboot his phone by holding down the power button and power off then power back on.

Re: Telus Band and Frequent

Mindy208 — Wed, 24 Aug 2022 02:47:09 GMT

@softech His cellphone is OPPO A83 and there's a link https://m.gsmarena.com/oppo_a83-8957.php

The network as below

Is his cellphone not able to access Telus Network?

I'd appreciate your help.

I feel guity if he can't access the service.

Re: Telus Band and Frequent

dust2dust — Wed, 24 Aug 2022 02:53:18 GMT

The China variant seems fine for 3G. It can also use data. The 4G does not look good.

Re: Telus Band and Frequent

softech — Wed, 24 Aug 2022 02:58:34 GMT

@Mindy208 do you know which exact version, region variant he got? Chexk phone status->Abiut for the exact model number to confirm

Re: Telus Band and Frequent

sure2806 — Wed, 24 Aug 2022 03:06:13 GMT

As it’s oppo I am sure 4g bands from Canada won’t work in your phone. Put your network selection as automatic and It will automatically launch public mobile 3G which may show you Telus 3G or H+. Your data should work on 3G speeds

Re: Telus Band and Frequent

Mindy208 — Wed, 24 Aug 2022 03:06:47 GMT

He changed the APN and able to use data now. Thank you so much. I can sleep well tonight.