topic Re: not getting verification email in Get Support

not getting verification email

eitan — Wed, 24 Aug 2022 02:28:24 GMT

im trying to log in but its asking to send a verification email which i am not receiving. i need to cancel my account but i cant get past the verification stage

thans

Re: not getting verification email

softech — Wed, 24 Aug 2022 02:33:11 GMT

@eitan is your service still working? you can have it send the code to your phone instead if your account is active

if you are still unable to get the code , you can also consider to disable Pre-Authorized payment via *611, but you need your 4 digits PIN for that

If you are still unable to login because of the code, please open ticket with PM Support

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

Re: not getting verification email

BKNS27 — Wed, 24 Aug 2022 02:41:22 GMT

@eitan

It is easier and faster to send the 2FA code through text.

Re: not getting verification email

dust2dust — Wed, 24 Aug 2022 02:58:59 GMT

Another option is to pause your credit card on the evening before your next renewal. It can't renew. It suspends. 90 days later it's gone.

If you have your welcome email from here from when you signed up and you wish to port out your number (which also cancels the account) then the account number is in that email. As long as it's active.

Re: not getting verification email

Timer — Wed, 24 Aug 2022 03:22:54 GMT

@eitan

Tips: rebooting device and tried use browser from computer,and clear cache and cookies and use one page inPrivate mode, To Login Page

you will get verification code by email or if you have service Active by SMS
and inserting the 6 digit number and not press anything
just wait a 5 second automatically be login,,