topic Re: billing problems in Get Support

billing problems

bob40798 — Wed, 24 Aug 2022 01:23:07 GMT

Billed twice on two consecutive days for same amount...august 17 and august 18 , 25$....????

Re: billing problems

MrSpock — Wed, 24 Aug 2022 01:25:03 GMT

@bob40798 hi you can leave it for next payment or ask for a refund you will need to open a ticket, to speak to a customer service agent Click here you can check for a response in your community envelope top right corner next to your avatar, or if you are having issues with Simon you can send private message to a CS Agent here: https://bit.ly/2GGCJzH

Re: billing problems

sure2806 — Wed, 24 Aug 2022 01:26:28 GMT

Have you checked in your credit card that two times money got debited? Sometimes it may reflect twice in PM account but only one time money will be debited

Re: billing problems

Timer — Wed, 24 Aug 2022 01:27:52 GMT

@bob40798

tried use browser from computer,and clear cache and cookies and use one page inPrivate mode,

To Login Page

do you see that amount at Available Fund? if yes then ok keep it for next cycle will be taken from there automatically.

if no see it then contact to support team by > CS_Agent

Re: billing problems

softech — Wed, 24 Aug 2022 01:31:21 GMT

@bob40798 any chance one of them just a pending charge?

If you login to My Account and check the Payment history, does it show just one transaction? And was your renewal date August 17 or August 18?

Also , was it just your first renewal and you joined around July 18 or 19? If that was the case, do you recall any error during activation and you need to activate twice?

If you want to be sure, you can message CS agent and have them to confirm :

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there