topic activated sim card no service in Get Support

activated sim card no service

anhelinam — Wed, 24 Aug 2022 00:25:44 GMT

I have just activated a new sim card with a new phone number and have no service

Re: activated sim card no service

esjliv — Wed, 24 Aug 2022 00:28:35 GMT

Try restarting your phone @anhelinam .

If still issues -

Ensure your phone is unlocked, check that your status in My Account is Active, and perhaps try your sim card into another phone to rule out a device issue.

Re: activated sim card no service

JL9 — Wed, 24 Aug 2022 00:28:56 GMT

What messages are you getting? Was your card charged and what is showing in your self serve, payment recorded and active? What phone do you have?

Re: activated sim card no service

Timer — Wed, 24 Aug 2022 00:30:01 GMT

@anhelinam

reboot device,

or contact to support team by CS_Agent to check it,

Re: activated sim card no service

softech — Wed, 24 Aug 2022 00:32:32 GMT

@anhelinam what kind of phone do you have?

do you have any error message on your phone status on top? do you see something like "SIM not provisioned", "No Network", "No SIM"?

It could be just a sim provisioning problem and it is an easy fix for PM Support, you just need to open a ticket with PM Support and they can fix it quickly. to open ticket with PM Support:

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

Re: activated sim card no service

Outdoorsman — Wed, 24 Aug 2022 00:34:21 GMT

@anhelinam hi is your phone unlocked? any message on you phone puk code?dial *611 is your account active?