topic Re: Maze Alpha in Get Support

Maze Alpha

TranQQ — Tue, 04 Jan 2022 19:42:00 GMT

Hi there,

I just got this phone

https://www.gearbest.com/cell-phones/pp_647665.html?wid=11

However, the network for public mobile isn't showing up.

Even tried to add the APN but still no network.

Oh...wow, I checked the IMEI number on public mobile's site and it says my phone doesn't work with Public Mobile. However I saw a few post that says the LTE works for it...

Re: Maze Alpha

koimr1 — Fri, 29 Sep 2017 20:45:48 GMT

From what I can find, your device supports the following:

2G: GSM 850/900/1800/1900MHz
3G: WCDMA 900/2100MHz
4G: FDD-LTE 800/900/1800/2100/2600MHz

I don't think your Maze is compatible at all. Hopefully someone else will chime in and confirm (I can never figure this out) but looking at the charts this won't work.

Re: Maze Alpha

xCameron94x — Fri, 29 Sep 2017 20:50:57 GMT

LTE will work, but 3G won't. You won't be able to make phone calls on the 3G network, you will have to use some sort of VoIP service (fongo, Google Hangouts) if you want to make calls

Re: Maze Alpha

koimr1 — Fri, 29 Sep 2017 21:27:40 GMT

@xCameron94x wrote:
LTE will work, but 3G won't. You won't be able to make phone calls on the 3G network, you will have to use some sort of VoIP service (fongo, Google Hangouts) if you want to make calls

Is that correct for LTE? It appears to support band 7 only for Telus/PM which I didn't think was in wide use here in Canada.

Re: Maze Alpha

TranQQ — Fri, 29 Sep 2017 21:34:56 GMT

My friend is saying it works,

I can see Public Mobile 4G in the APN but it's having issues connecting to it.

Re: Maze Alpha

koimr1 — Fri, 29 Sep 2017 22:36:53 GMT

Sorry, your friend has one as well and it works? Or that yours should work? What is he saying that works - voice/text or data?

Re: Maze Alpha

TranQQ — Fri, 29 Sep 2017 22:50:19 GMT

I fixed the issue, the phone is working now. I just have to figure out if calling other people works.

Re: Maze Alpha

xCameron94x — Fri, 29 Sep 2017 23:35:19 GMT

@koimr1 wrote:
@xCameron94x wrote:
LTE will work, but 3G won't. You won't be able to make phone calls on the 3G network, you will have to use some sort of VoIP service (fongo, Google Hangouts) if you want to make calls
Is that correct for LTE? It appears to support band 7 only for Telus/PM which I didn't think was in wide use here in Canada.

the phone also supports band 4 LTE

Re: Maze Alpha

koimr1 — Fri, 29 Sep 2017 23:36:15 GMT

And? 🙂

I'm curious as this has some pretty nice specs for the price.

Re: Maze Alpha

srlawren — Sat, 30 Sep 2017 00:30:01 GMT

@koimr1 I wouldn't hold your breath, since the phone appears to be lacking the required 850MHz and 1900MHz 3G UMTS bands needed for calls and texts. This phone would work fine with Rogers/Fido/Chatr using Rogers' 2G GSM network for calls and texts and 4G LTE for data. But not so much on Telus/Koodo/PM/Bell/Virgin/Solo

Re: Maze Alpha

koimr1 — Sat, 30 Sep 2017 00:40:00 GMT

@srlawren wrote:
@koimr1 I wouldn't hold your breath, since the phone appears to be lacking the required 850MHz and 1900MHz 3G UMTS bands needed for calls and texts. This phone would work fine with Rogers/Fido/Chatr using Rogers' 2G GSM network for calls and texts and 4G LTE for data. But not so much on Telus/Koodo/PM/Bell/Virgin/Solo

Yes, I know which is why I hope @TranQQ gets back to us as he says he got it working meaning the listed specs were wrong.

But I am seeing nothing to indicate it will work properly here. On Amazon one supplier is saying it won't work in the US but "they have applied for the network", whatever that means.

Re: Maze Alpha

TranQQ — Sat, 30 Sep 2017 00:44:53 GMT

My apologies was still trying to get it to work,

Text messaging works for the phone, the data works. Just the can't call or receive any phone calls.

Re: Maze Alpha

srlawren — Sat, 30 Sep 2017 00:46:12 GMT

@TranQQ that's weird that texting works but not calls... usually it's both or neither

Re: Maze Alpha

TranQQ — Sat, 30 Sep 2017 00:47:49 GMT

I was testing it out with my brother, he is using a 1 plus 3 also on Public Mobile.

I wasn't connected to Wifi, was sending him a text back through the phone and it worked,

he tried calling me and i tried calling him after but it didn't work.

Re: Maze Alpha

srlawren — Sat, 30 Sep 2017 00:55:58 GMT

@TranQQ could it have been an MMS message rather than SMS? MMS is delivered over mobile data, so if your LTE connection is working, you'd be okay there. But SMS comes over the 3G UMTS network just like voice calls, meaning in theory both should work or neither. It's also possible you have an account issue affecting voice calls, I suppose.

Re: Maze Alpha

TranQQ — Sat, 30 Sep 2017 01:08:52 GMT

yes it is through the default SMS

Re: Maze Alpha

srlawren — Sat, 30 Sep 2017 01:14:23 GMT

@TranQQ interesting! the gearbest listing must be incorrect then, becuase it lists 3G bands 1 and 8 while PM runs on 2 and 5.

Re: Maze Alpha

TranQQ — Sat, 30 Sep 2017 01:41:30 GMT

Yeah, I don't know what's going on with it either,

Appreciate the help though, thank you.

Re: Maze Alpha

sheytoon — Sat, 30 Sep 2017 02:35:43 GMT

@TranQQ, @srlawren

SMS and MMS will work fine on LTE. Only voice calls need 3G.

2G: GSM 850/900/1800/1900MHz
3G: WCDMA 900/2100MHz
4G: FDD-LTE 800/900/1800/2100/2600MHz

That phone only has B7 LTE support, which is limited deployment and coverage. Unfortunately it doesn't have B2 or B5 support for 3G. As a result, you will absolutely NOT have any voice calls.

Re: Maze Alpha

computergeek541 — Sat, 30 Sep 2017 02:29:09 GMT

With the network not showing up in a network scan, that means that there is either no network coverage at that location/at that time, or that the phone just isn't compatible (or has been set to a network type that the carrier doesn't possess).

No amount of changing APN settings is going to make the network show up. APN settings only make the internet work. They do not control the phone's connection to the network, and with a compatible phone, voice and texts would work even if the APNs were set incorrectly.