topic My Account in Get Support

My Account

Rkmaloudit2017 — Wed, 24 Aug 2022 03:47:15 GMT

I top up my account $25.00 on Aug16, 2022 and it worked for 4 days and stopped working. When I called the automatic massage says your phone is not registered. Tell me why? and what to do?

xxxxxx xxxxxxxxxxx

xxxxxxxxx@xxxxxxxxx

Re: My Account

Timer — Tue, 23 Aug 2022 23:14:29 GMT

@Rkmaloudit2017

turn off device take out SIM card and insert back on,,

or contact support team by private message CS_Agent to check it.

Re: My Account

dust2dust — Tue, 23 Aug 2022 23:16:52 GMT

Did you have a credit card registered? Did you possibly deal with a credit card fraud problem recently?

Re: My Account

Outdoorsman — Tue, 23 Aug 2022 23:17:34 GMT

@Rkmaloudit2017

hi you need the help of a service rep

There are two ways to contact a customer service agent , open a ticket through Simon here https://publicmobile.ca

Or private message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: My Account

esjliv — Tue, 23 Aug 2022 23:19:04 GMT

@Rkmaloudit2017

First - This is a public forum, please edit your post to remove any personal information. To edit it, hit the down arrow at top, right of your post.

Did you happen to perform a chargeback on your card you are making a payment with? You mean you were calling 611 from your device or the 1-855 number from another line?

Yeah, it doesn't sound right, unless you failed to top up 4 days ago, and you were in nonpay status for over 90 days?

Can you log into your My Account at all?

If so, what is the status?