topic Re: Lost SIM Card in Get Support

Lost SIM Card

rala7417 — Tue, 23 Aug 2022 20:32:29 GMT

I lost my SIM card. How can I activate new SIM card with my current number?

Re: Lost SIM Card

dust2dust — Tue, 23 Aug 2022 20:33:05 GMT

Re: Lost SIM Card

Outdoorsman — Tue, 23 Aug 2022 20:35:01 GMT

@rala7417 hi you take new sim card and go into your self serve account,go to profile and change sim card number there then put new card in phone

Re: Lost SIM Card

Timer — Tue, 23 Aug 2022 20:36:16 GMT

@rala7417

use browser from computer,and clear cache and cookies and use one page inPrivate mode,

SIM Swap > http://publicmobile.ca/en/on/get-help/articles/sim-swap-fraud

Re: Lost SIM Card

rala7417 — Tue, 23 Aug 2022 21:49:03 GMT

I tried to change my SIM number. However after put my new number and click ‘Save the change’ then all numbers disappeared. Do you know how I can ?

Re: Lost SIM Card

dust2dust — Tue, 23 Aug 2022 21:55:43 GMT

Does the new sim work now? Maybe refresh the page to see if the number re-appears if you haven't already. Did you get a screen asking to choose email or SMS? Of course you would need to choose email. Did you get the code and enter it?

Re: Lost SIM Card

Timer — Tue, 23 Aug 2022 22:04:55 GMT

@rala7417 wrote:
I tried to change my SIM number. However after put my new number and click ‘Save the change’ then all numbers disappeared. Do you know how I can ?

@rala7417

Logout do clear cache and cookies one page inPrivate modeand, to Login Page

and check your SIM number in your account and insert the new SIM in your device is will be working.

Re: Lost SIM Card

dust2dust — Tue, 23 Aug 2022 22:07:56 GMT

@Timer wrote:
is will be working.

@Timer- That's a confident statement to make when we don't yet know if they confirmed the sim change.

Re: Lost SIM Card

hTideGnow — Tue, 23 Aug 2022 22:09:44 GMT

@rala7417 wrote:
I tried to change my SIM number. However after put my new number and click ‘Save the change’ then all numbers disappeared. Do you know how I can ?

HI @rala7417 could be cache or cookies problem

I would try on another browser, maybe Edge or Firefox. If you don't have another one, try to use Incognito mode or InPrivate mode and see if it works

Re: Lost SIM Card

Timer — Tue, 23 Aug 2022 22:10:51 GMT

@dust2dust

oh my... ok do you tried to change any SIM # in new system? if no then and keep quiet.

Re: Lost SIM Card

dust2dust — Tue, 23 Aug 2022 22:20:22 GMT

@Timer- Oh that's a good challenge. No. Have you? I'm up for learning as always. Does it no longer pop up with a confirmation like it did before asking for either an email or text? Y'know...to defend against sim swap fraud.

Adding - Ah. Checking out Get Help. The new system knows whether the 2FA was done up front or not. If not then it will do it here. If so, then it doesn't bother. Ok then. I enjoy learning new things.

@rala7417- Did you do the 2FA when you logged in to the site this time to change your sim?

Re: Lost SIM Card

Timer — Tue, 23 Aug 2022 22:21:07 GMT

@dust2dust

i'm not challenge anyone,.. i'm learning from other,

they will get verification code just by email ,, not by SMS, because @rala7417 lost SIM card.

Re: Lost SIM Card

dust2dust — Tue, 23 Aug 2022 22:24:47 GMT

@Timer- I edited my post.