topic Re: Issue connecting in Get Support

Issue connecting

Marline_Baidya — Tue, 23 Aug 2022 05:23:09 GMT

Hi,

I just switched from Bell to Public Mobile. However, I am having issues. I am able to make calls. However, I can't seem to get incoming calls or texts. I can text but the receiver never receives them either. Basically, I can do the calls only the rest don't work. How can I resolve this issue? Please help.

Re: Issue connecting

softech — Tue, 23 Aug 2022 03:47:07 GMT

@Marline_Baidya

A critical part to porting is to receive a text from your old provider (Bell) and reply YES within 90 mins. I think you missed the step and hence porting was not completed

There is a number to all to talk to live support and the can re-trigger the process for you. I will message the number to you via the Community inbox. Check the envelope icon on top right. Call them tomorrow morning (it is closed for today already) and get it fixed

Re: Issue connecting

Timer — Tue, 23 Aug 2022 03:54:50 GMT

@Marline_Baidya

you have received SMS text from Bell, and that you have followed the instructions in the message within 90 minutes to approve the number transfer.
Your Bell old SIM card must be inside your device and your account Bell be active so you can receive and respond to the SMS and authorize the request. Please do not replace your old SIM card with your Public SIM until you have responded to this message SMS reply YES To given the approval to transfer your old number to new provider.

if miss it put it back Bell SIM and tried see the SMS to reply yes.

If the previous troubleshooting steps didn’t work, and it has taken more than 2 hours to transfer your mobile number, you will need the help of a Customer Support Agent. Chatbot

Re: Issue connecting

FlutteringBy — Tue, 23 Aug 2022 20:25:44 GMT

I just ported from Virgin to PM....all went fine EXCEPT for the data....I got a message that my phone could not find a network....

I went into my settings & was very surprised to find that there was no APN set up for PM, my only choices were Koodo or Telus SP...

Once I set one up for PM, I can now access my mobile data....

SIMon was a great help!!.... : ))

Re: Issue connecting

dust2dust — Tue, 23 Aug 2022 20:28:34 GMT

@FlutteringBy- Are you a Public Mobile plant? 🙂 Nice story. Glad it worked out for you. Thanks for sharing.

Re: Issue connecting

FlutteringBy — Tue, 23 Aug 2022 20:33:24 GMT

Not a plant dust2dust...😁...I just took it slow & steady, working through each step....

I almost couldn't believe my eyes when everything finally started working....😂....

Re: Issue connecting

dust2dust — Tue, 23 Aug 2022 20:36:02 GMT

@FlutteringBy- If only everybody read the screens and fine print as they went along. Great job. It's really not rocket science. But I'll admit to some nerves when I first did my own activation rather than some store doing it like the old days.

Re: Issue connecting

Marline_Baidya — Tue, 23 Aug 2022 21:52:46 GMT

Thank you ☺️ that helped appreciate it