topic Re: Plan Change Not Showing, New Plan $ Taken, Data Usage Never Updates in Get Support

Plan Change Not Showing, New Plan $ Taken, Data Usage Never Updates

heyitsmechelsey — Tue, 23 Aug 2022 13:24:52 GMT

I requested a plan update prior to my plan renewal. The new amount was taken but My Plan still shows the old plan and the Data Usage hasn’t changed from 2.08 for months.

Re: Plan Change Not Showing, New Plan $ Taken, Data Usage Never Updates

Outdoorsman — Tue, 23 Aug 2022 13:27:27 GMT

@heyitsmechelsey hi clear your cache and cookies,or try a dfferent browser in private or incognito mode , reboot your device and see if your account updates

Re: Plan Change Not Showing, New Plan $ Taken, Data Usage Never Updates

softech — Tue, 23 Aug 2022 13:29:02 GMT

@heyitsmechelsey you could be still reading off a cached version of the page.

Please try to use Incognito mode to logon to My Account. Or you can try to use a completely different browser (Edge/Firefox/Chrome). You should be able to see the updated info that way

Re: Plan Change Not Showing, New Plan $ Taken, Data Usage Never Updates

sure2806 — Tue, 23 Aug 2022 15:14:14 GMT

It takes some time to reflect in your account. During weekends it takes much longer. Wait….

Re: Plan Change Not Showing, New Plan $ Taken, Data Usage Never Updates

Timer — Tue, 23 Aug 2022 20:10:36 GMT

@heyitsmechelsey

read in here some info: http://publicmobile.ca/en/on/get-help/articles/differences-between-3g-and-4g-lte

Re: Plan Change Not Showing, New Plan $ Taken, Data Usage Never Updates

dust2dust — Tue, 23 Aug 2022 20:17:39 GMT

@Timer- This is the second one of these. What does describing the differences between 3g and 4g have to do with the customer not able to see the updated plan?

Re: Plan Change Not Showing, New Plan $ Taken, Data Usage Never Updates

Timer — Tue, 23 Aug 2022 20:20:33 GMT

@heyitsmechelsey @dust2dust

it could take up to 48 hours until you experience full 4G speeds. maybe need to turn off device and turn on.

Re: Plan Change Not Showing, New Plan $ Taken, Data Usage Never Updates

dust2dust — Tue, 23 Aug 2022 20:23:37 GMT

@Timer- if you had read the OP you would have read that they can't see their new plan after paying for it and it shows up in their payment history. Speed is not the question here.

Re: Plan Change Not Showing, New Plan $ Taken, Data Usage Never Updates

Timer — Tue, 23 Aug 2022 21:27:38 GMT

@dust2dust @heyitsmechelsey

change plan they charge for new plan cost and not showing right away and it's take for speed 48 hr and for plan has to be right away when is change is will be changed but you know it is just a glitch in the system there is a new design it is affecting some customer.

Re: Plan Change Not Showing, New Plan $ Taken, Data Usage Never Updates

dust2dust — Tue, 23 Aug 2022 20:45:20 GMT

@Timer- Yes the glitch in displaying the update is the problem. You didn't say that. You were pointing the customer to the differences between 3g and 4g. Why? Speed again is irrelevant. We've been over this a few times in the last while.

Re: Plan Change Not Showing, New Plan $ Taken, Data Usage Never Updates

heyitsmechelsey — Wed, 24 Aug 2022 01:04:21 GMT

Hello. I cleared my cache and rebooted before posting this.

Re: Plan Change Not Showing, New Plan $ Taken, Data Usage Never Updates

heyitsmechelsey — Wed, 24 Aug 2022 01:06:24 GMT

Using Incognito Mode worked on Google Chrome. I wonder why clearing the cache and rebooting my phone didn’t do the trick? Thanks again!