topic Re: My email address comes up as invalid? in Get Support

My email address comes up as invalid?

18 — Tue, 23 Aug 2022 19:37:59 GMT

My email address comes up as invalid. I have reset my Password. I cannot access my account at all.

Re: My email address comes up as invalid?

RossN — Tue, 23 Aug 2022 19:42:33 GMT

@18 hi has your account been suspended more than 90 days? if it has your account is permanently cloased itthat is not the issue

you need to contact a customer service agent

1. you can open a ticket through Simon here https://publicmobile.ca/chatbot.

type request reset email

2. alternatively you can private message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

check your community envelope for a reply

Re: My email address comes up as invalid?

Outdoorsman — Tue, 23 Aug 2022 19:52:14 GMT

@18 hi did you activate in store? if you did you have to create an account or if more than 90 days your account is closed

Re: My email address comes up as invalid?

Timer — Tue, 23 Aug 2022 19:53:06 GMT

@18

if missed a payment you have up to 90 days to make a payment and, after doing so, your payment cycle will restart and your service will resume.
After 90 days of non-payment, your account will be permanently deactivated, which means you will:
Lose access to your phone number, and won’t be able to transfer it to a new provider in the future.
Need a new Public Mobile SIM card if you decide to activate a new Public Mobile account.

if your email is active make sure you wrote it correctly, use browser from computer,and clear cache and cookies and use one page inPrivate mode,then Reset Password

after success reset password close all browser and one page inPrivate mode, To Login Page

still invalid email then contact support team by > CS_Agent to change email and set new password.

Re: My email address comes up as invalid?

esjliv — Tue, 23 Aug 2022 21:14:42 GMT

Then you likely did not create a My Account with that email @18 , or the number was ported out to another provider, or in nonpay status for over 90 days.

Are you a current public mobile customer with a phone number and plan? If so, see @RossN 's post to submit a ticket to CSA.