topic Re: Upgrade to 4g in Get Support

Upgrade to 4g

DWilly1 — Tue, 23 Aug 2022 17:15:48 GMT

I upgraded to 4g on Sunday Aug 21. My account shows that I still am on 3G. What’s going on?

Re: Upgrade to 4g

will13am — Tue, 23 Aug 2022 17:18:57 GMT

@DWilly1 , try using incognito mode or clearing browser cache. What you are seeing might be a cached version of your account.

Re: Upgrade to 4g

esjliv — Tue, 23 Aug 2022 17:36:54 GMT

@DWilly1

If you did not have enough funds to cover the new plan at your renewal date or date you were trying to change on, then the issue may have been you needed to add enough funds first before the plan change will work...yes, even if you are on Autopay (it is a new bug that has been reported since the upgrade).

Or, do you mean you see the plan in your My Account, but not getting the speeds? Apparently the speed takes 48 hours to start to work when changing from 3G to 4G.

Re: Upgrade to 4g

Meow — Tue, 23 Aug 2022 17:46:04 GMT

Check your account using different browser, clear cache, refresh page few times.

Did you card get charged for new Plan?

Re: Upgrade to 4g

DWilly1 — Tue, 23 Aug 2022 17:49:42 GMT

Yes. Payment shows on my credit card account.

Re: Upgrade to 4g

Timer — Wed, 24 Aug 2022 05:29:58 GMT

@DWilly1

Edit: ~~read in here some info: http://publicmobile.ca/en/on/get-help/articles/differences-between-3g-and-4g-lte~~

tried use browser from computer,and clear cache and cookies and use one page inPrivate mode,

or safari on private mode To Login Page

it is just a glitch in the system there is a new design it is affecting some customer for change plan they showing charge for new plan cost and not showing right away in account it's has new plan yet, it could take up to 48 hours until you experience full 4G speed, and for plan has change but the system will be changed soon.
could you do turn off device and turn on..

@computergeek541

i fix it and i hope it's right now and thank you.

Re: Upgrade to 4g

computergeek541 — Wed, 24 Aug 2022 04:35:31 GMT

@Timer wrote:
@DWilly1
read in here some info: http://publicmobile.ca/en/on/get-help/articles/differences-between-3g-and-4g-lte

Unfortunately, none of that is related to what the customer is asking about.