topic Re: Data... in Get Support

Data...

Aleader — Tue, 23 Aug 2022 16:44:56 GMT

So... I have got the you ran out of data message and my data cut off. But I have been TRYING to keep an eye on it. All it says is I have used 67% of the add on. But apparently somehow it has never updated and I used it all now I've had to buy more add ons? Yes I've cleared my cache etc.

Re: Data...

dust2dust — Tue, 23 Aug 2022 16:47:19 GMT

40gb?! Do you watch a lot of HD movies? Scroll a little further down and click on the little spinner refresh icon and see if the numbers change.

Re: Data...

softech — Tue, 23 Aug 2022 16:50:07 GMT

@Aleader you probably still checking of the local cached version of the page

Always use Incognito mode to check My Account for accurate reading

Re: Data...

esjliv — Tue, 23 Aug 2022 16:51:14 GMT

If that is what you just looked at on My Account seems like you have data to use to me @Aleader

Is your phone settings set up to warn you or shut the data function off when it reaches certain limits? If so, adjust or turn these settings off.

Re: Data...

Aleader — Tue, 23 Aug 2022 17:29:48 GMT

You would think right? Don't worry I already knew from my last question to try clearing cache etc. No it was the public mobile text message and my data actually cut off. Last month it worked fine and I was able to monitor my data usage. So annoying

Re: Data...

Timer — Tue, 23 Aug 2022 19:10:25 GMT

@Aleader

browser mobile inPrivate mode,or use browser from computer,and clear cache and cookies and use one page inPrivate mode, To Login Page and check it.

or call *611 press 3 and you need your 4 digit PIN.