topic Re: Account in Get Support

Account

Riham — Tue, 23 Aug 2022 16:19:10 GMT

My account status is activated, but still can’t make or receive calls

MrSpock — Tue, 23 Aug 2022 16:28:51 GMT

@Riham do you have any service?data texts?

dust2dust — Tue, 23 Aug 2022 16:32:36 GMT

What plan are you on? Still? Since you got here? Since renewal? Since yesterday? What recording do you get when you call 611?

esjliv — Tue, 23 Aug 2022 16:39:40 GMT

@Riham - so is this a recent activation? If so, make sure you restart your phone with the public mobile sim card inside.

A reset of the device's network settings is also not a bad idea after changing providers.

If you ported a number over, did you receive and say YES the SMS text from your old provider (if it was a mobile one?)

Timer — Tue, 23 Aug 2022 19:16:19 GMT

turn off device and take out SIM card and insert back on. or if you have other device tried on it.

still not works then contact support team by > CS_Agent to check it out.