topic Re: What happened if my account deactivated in Get Support

Re: What happened if my account deactivated

Beverly2 — Mon, 22 Aug 2022 19:19:27 GMT

What happened to my account

Re: What happened if my account deactivated

hTideGnow — Mon, 22 Aug 2022 19:21:08 GMT

HI @Beverly2 did you try to login to My account? What error you got?

Is your phone service working? and when was the last time you made a payment? if an account was not pay for 90 days since suspension, the account would have been closed already

Re: What happened if my account deactivated

computergeek541 — Tue, 23 Aug 2022 13:44:05 GMT

AccountB I A number

Beverly2 — Tue, 23 Aug 2022 14:19:28 GMT

What’s my account number my account is suspended

Re: AccountB I A number

Meow — Tue, 23 Aug 2022 14:22:27 GMT

Account number is at Profile, down right hand part of the screen.

You do not need account number to re-activate your account. If account is suspended less than 90 days due to no payment you just have to pay your bill and account will be re-activated.

Re: What happened if my account deactivated

computergeek541 — Tue, 23 Aug 2022 14:22:31 GMT

Re: What happened if my account deactivated

computergeek541 — Tue, 23 Aug 2022 14:23:22 GMT

Re: What happened if my account deactivated

computergeek541 — Tue, 23 Aug 2022 14:23:56 GMT

Re: AccountB I A number

softech — Fri, 21 Oct 2022 05:29:12 GMT

@Beverly2 even your account is suspended, you can still login to My account and access the account number

It is on the Profile page, My Account Info section:

https://selfserve.publicmobile.ca/en/account/my-profile

If you forgot your login , try the Forgot Password link and enter the email address you used (If you are unsure which one , you can try all email addresses you have and see which one receive the reset code)

If you still unable reset it that way, open ticket with PM Support:

1. For faster response (2-48 hours), use this direct link: https://publicmobile.ca/chatbot.

**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".

2. Or Private message to the CS Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there