topic Re: Lost sim card in Get Support

Lost sim card

rmcpherson2017 — Tue, 23 Aug 2022 13:12:18 GMT

I’ve lost my SIM card…I’m unable to login in account to order new SIM card.

Re: Lost sim card

sure2806 — Tue, 23 Aug 2022 13:14:46 GMT

Approach a Koodo/Telus store they will guide you.

Re: Lost sim card

Outdoorsman — Tue, 23 Aug 2022 13:17:46 GMT

@rmcpherson2017 hi you don't need to login just go to top of page where it says shop you can purcase one there, but it would be a lot quicker if you have a telus or koodo store handy to your location

Re: Lost sim card

will13am — Tue, 23 Aug 2022 13:19:03 GMT

@rmcpherson2017 , are you unable to login because of 2FA and not being able to receive the code to email? You could submit use the chatbot link to submit a support ticket to secure your account for now while you shop for a replacement SIM card.

Re: Lost sim card

softech — Tue, 23 Aug 2022 13:19:40 GMT

@rmcpherson2017 you do not order new sim card from My Account

You can pick up one from Telus or Koodo stores in your area

you can also order from Amazon : https://www.amazon.ca/Public-prepaid-postpaid-Activate-Allinone/dp/B06X9ZGDWG

Although yo can also order from PM online (https://www.publicmobile.ca/sim-card) , I would not suggest you to order it there as it could take as many as 1 to 3 weeks for shipping

Re: Lost sim card

rmcpherson2017 — Tue, 23 Aug 2022 13:35:31 GMT

Thank you! I went to Walmart yesterday and told Public Mobile no longer support customers in-store, FULLY online based

Re: Lost sim card

rmcpherson2017 — Tue, 23 Aug 2022 13:36:15 GMT

Thanks

Re: Lost sim card

computergeek541 — Tue, 23 Aug 2022 14:12:52 GMT

@rmcpherson2017 wrote:
Thank you! I went to Walmart yesterday and told Public Mobile no longer support customers in-store, FULLY online based

Walmart never provided support to Public Mobile customers. They used to only do activations. Customers support at Public Mobile has been entirely online for a number of years now.

Re: Lost sim card

dust2dust — Tue, 23 Aug 2022 14:45:58 GMT

Just as an additional detail, there are 3 logins here: Community, My Account and Shop. They are independent of each other.