topic Re: Switched from 3G to 4G on Samsung...don't see a difference in Get Support

Switched from 3G to 4G on Samsung...don't see a difference

mrigney — Mon, 22 Aug 2022 21:26:48 GMT

My internet speed test now shows 3 Mbps, similar to what it was on 3G...is there something I need to do or is it just my rural Alberta network?

Re: Switched from 3G to 4G on Samsung...don't see a difference

hTideGnow — Mon, 22 Aug 2022 15:20:59 GMT

HI @mrigney how long you have made the change? Be aware that it could take up to 48 hours for the new speed to kick in. So, please try again later

Re: Switched from 3G to 4G on Samsung...don't see a difference

dust2dust — Mon, 22 Aug 2022 15:20:44 GMT

How long ago did you switch? It seems to take upwards to 2 days for it to increase the speed. Watch those speedtests, they suck down a lot of data.

Re: Switched from 3G to 4G on Samsung...don't see a difference

ShawnC13 — Mon, 22 Aug 2022 15:22:14 GMT

@mrigney just like when you sign up it takes a couple of days to get the speed assigned. So when you signed up yo0u would have been getting full LTE until it was throttled and when you switch your plan to 4G you will still get throttled speed for upto 72 hours until the restriction is removed

Re: Switched from 3G to 4G on Samsung...don't see a difference

Meow — Mon, 22 Aug 2022 15:32:24 GMT

Speed increase will show up after 48 hours after switching from 3G to 4G.

Re: Switched from 3G to 4G on Samsung...don't see a difference

farmbot — Mon, 22 Aug 2022 18:50:21 GMT

I been unthrottled 4 G LTE since Aug 1 new plan.

What is happening in south Alberta today??

Slower than a 🐢

This is unacceptable.

Re: Switched from 3G to 4G on Samsung...don't see a difference

hTideGnow — Mon, 22 Aug 2022 18:53:06 GMT

HI @farmbot that does not look good

I will try to test it in another area from where you are now

or you can also try to Refresh Network settings. But be aware that it will wipe your Wifi password as well and you have to rejoin the Wifi

Re: Switched from 3G to 4G on Samsung...don't see a difference

farmbot — Mon, 22 Aug 2022 19:00:23 GMT

I thinks Telus not unlocked throttle.

I'm going to urban setting ie.Taber Alberta this afternoon and test there.

Report back later tonight.

Re: Switched from 3G to 4G on Samsung...don't see a difference

esjliv — Tue, 23 Aug 2022 02:02:38 GMT

When was the last time you powered off your phone completely? If you have not done so, since the plan change, I would start with a full reboot.

Other things to try:

remove and reinsert your sim card
perform a reset of the device's network settings

Re: Switched from 3G to 4G on Samsung...don't see a difference

farmbot — Tue, 23 Aug 2022 04:00:49 GMT

This is "unthrottled" 4 G in Taber Alberta.

I have been on new 4 G plan since Aug 1.

No change.

I open a ticket tommorrow.

Rebooted and cleared network.. no change

Something wrong on public's end.

😑

Re: Switched from 3G to 4G on Samsung...don't see a difference

dust2dust — Tue, 23 Aug 2022 04:04:48 GMT

@farmbot- I see one bar. Not a lot of network to hold on to. Could be why.

Re: Switched from 3G to 4G on Samsung...don't see a difference

farmbot — Tue, 23 Aug 2022 04:10:13 GMT

Why 1 bar in the town of Taber???

Telus tower is 2 km max?

Speedtest fluctuated between 0.4-5.9Mbt/sec

Plus latency was up to 400

Ouch!!

i open a ticket tommorrow

Re: Switched from 3G to 4G on Samsung...don't see a difference

softech — Tue, 23 Aug 2022 04:10:31 GMT

@farmbot What brand and model is your phone?

Re: Switched from 3G to 4G on Samsung...don't see a difference

farmbot — Tue, 23 Aug 2022 04:14:02 GMT

Ulefone x9 pro

In use fro 5 monthe on public Mobile

No data issues before ugrade plan to 4G

Old plan used same LTE just governed at Telus end.

I think the unthrottling has created a unstable signal

I open a ticket tommorow..

Chow for now.

🤔

Re: Switched from 3G to 4G on Samsung...don't see a difference

softech — Tue, 23 Aug 2022 04:18:06 GMT

@farmbot yes, your phone is not the issue, you have enough bands compatible with PM.

let us know how it turns out after you open the ticket

Re: Switched from 3G to 4G on Samsung...don't see a difference

farmbot — Tue, 23 Aug 2022 04:19:57 GMT

Same phone over wifi Taber fiber optic home internet.

Thats FAST.

I need 1/10 of that over publicmobile data to be happy.

Re: Switched from 3G to 4G on Samsung...don't see a difference

dust2dust — Tue, 23 Aug 2022 04:24:49 GMT

@farmbot- I say 1 bar because that's what I see on your image. Interesting that it sits idle on two bars when your data is off for your wifi test.

Re: Switched from 3G to 4G on Samsung...don't see a difference

farmbot — Tue, 23 Aug 2022 19:14:51 GMT

Yes signal strength is most important for LTE speed.

Still it did not explain all the problems with download speed

Worked all morning with CSA and with some work at the Telus backend the signal is more stable now and above 10Mbs/second

Distance and obstacles in cell tower signal path degrade the speed.

I'm Ok with 10Mbs/sec at my rural location although that is in open field with no obstructions. Signal show now 3-4 bars in open field as per 1-2 before adjustment on Telus end.

Inside house more like 2Mbs/sec

CSA worked some magic behind the scenes to stabilize the LTE.

OK with response from Publicmobile

3.5 year customer

Re: Switched from 3G to 4G on Samsung...don't see a difference

farmbot — Tue, 23 Aug 2022 20:24:29 GMT

Best speed now after CSA help in open line of sight to Telus tower 9 km away

✔️

Re: Switched from 3G to 4G on Samsung...don't see a difference

dust2dust — Tue, 23 Aug 2022 20:27:07 GMT

@farmbot- and solid bars, nice. Would you be willing to share your ticket number here so that future customers with similar problems could point to your ticket and say here. Do this.