topic Re: How do I get a hold of you in Get Support

How do I get a hold of you

Garretbanks — Tue, 23 Aug 2022 00:13:23 GMT

I bought 2 25$ vouchers and their not working I’m just trying to get these codes to go through says my accounts suspended any ideas on how I can get this going

edited by compoutergeek541: removed inappropriate comment as per terms of service

Re: How do I get a hold of you

softech — Tue, 23 Aug 2022 00:10:56 GMT

@Garretbanks where did you get the voucher from? have it been 24 hours yet?? Vouchers from some stores might need 24 hours to activate. If it has not been 24 hours yet, please wait

Also you can try to load the voucher via My Account as well as *611

Re: How do I get a hold of you

Outdoorsman — Tue, 23 Aug 2022 00:10:31 GMT

@Garretbanks hi sometimes it takes up to 24 hours for vouchers to activate where did you purchase them?

Re: How do I get a hold of you

DDM69 — Tue, 23 Aug 2022 00:09:42 GMT

The community is made up of customers just like you. Give some details and someone will try to help. Swearing in your post won’t speed things up. Try being considerate and polite. We aren’t customer service reps.

Re: How do I get a hold of you

Outdoorsman — Tue, 23 Aug 2022 00:15:41 GMT

@Garretbanks hi some times it takes up to 24 hours for vouchers to activate if you are having problems ask a cs rep to input them for you edit 1st post disapeared then came back odd?

There are two ways to contact a customer service agent , open a ticket through Simon here https://publicmobile.ca

Or private message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: How do I get a hold of you

esjliv — Tue, 23 Aug 2022 00:13:20 GMT

@Garretbanks - have you tried to add these vouchers through both your My Account and also by calling 611?

Are you using the 12 digit PIN..sometimes there is another 12 digit number listed on the voucher, try that.

If issues persist or if these are ones that take 24 hours after purchase to be activated to load, then submit a ticket to CSA to help them add these for you.

To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Re: How do I get a hold of you

Timer — Tue, 23 Aug 2022 00:18:23 GMT

@Garretbanks

add to your account by call *611

once connected press (1) then (1) again and enter the 12 digit PIN #, on your receipt.

Re: How do I get a hold of you

Garretbanks — Tue, 23 Aug 2022 00:36:22 GMT

I bought them from shell gas station I bought a 10$ voucher that worked instantly Than I got a 25$ that didn’t work and drove back too the gas station to buy another 25$ one thinkin that would work

Re: How do I get a hold of you

Timer — Tue, 23 Aug 2022 00:38:56 GMT

@Garretbanks

shell voucher right away will be working no need to wait for 24 hours to activate.

Re: How do I get a hold of you

Garretbanks — Tue, 23 Aug 2022 00:41:23 GMT

So what’s the issue I call the 611 and type the code and say that it doesn’t work than hang up on me

Re: How do I get a hold of you

esjliv — Tue, 23 Aug 2022 00:41:27 GMT

@Garretbanks wrote:
I bought them from shell gas station I bought a 10$ voucher that worked instantly Than I got a 25$ that didn’t work and drove back too the gas station to buy another 25$ one thinkin that would work

Then you should have $50 to be able to load onto your account with those two $25 vouchers, I would say.

Strange the $10 worked right away, but the $25 ones do not. I would not be happy either if I shelled out $'s just to find out something isn't working. The delay in activation is absurd, IMO.

I would submit a ticket to CSA. When they ask the issue, give them those two $25 voucher numbers to load them to your account for you.

Re: How do I get a hold of you

Garretbanks — Tue, 23 Aug 2022 02:43:43 GMT

How do I submit a ticket ?! I’ve been trying to do this for hours and just frustrated that their no real human to talk too what steps do I have to take to get them to load it

Re: How do I get a hold of you

esjliv — Tue, 23 Aug 2022 02:55:46 GMT

@Garretbanks please see @Outdoorsman post above, showing the private message way (2nd method in their post), if the first method (SIMbot) is giving you issues.

You may also choose their post for you solution to your post, to edit it you can click the down arrow to change it.

Re: How do I get a hold of you

Timer — Tue, 23 Aug 2022 03:00:02 GMT

@Garretbanks

but can you tried turn off and turn on device and do it again by *611 or you can login to your account.

if want to contact support team by private message CS_Agent to add it.

Re: How do I get a hold of you

darlicious — Tue, 23 Aug 2022 11:03:01 GMT

@Garretbanks

Did you make an error and the first $10 voucher worked on the second attempt? Then you tried several times to enter the vouchers? The system will flag your account for fraud after too many attempts and you are only allowed two attempts before having to wait out one hour. More info found in the linked post below for future reference....

https://productioncommunity.publicmobile.ca/t5/Get-Support/Can-t-Make-a-Payment-or-Update-Your-Card-How-to-use-a-Voucher/td-p/846594