topic Re: submit ticket in Get Support

submit ticket

AutumnRafuse — Tue, 23 Aug 2022 05:27:11 GMT

How do i submit a ticket

Re: submit ticket

softech — Tue, 23 Aug 2022 01:41:33 GMT

@AutumnRafuse

do you mind to share your issue? We are customers like you, but we might have some workarounds that help

To open ticket with PM support, please use of the two ways

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

Re: submit ticket

Timer — Tue, 23 Aug 2022 01:45:02 GMT

@AutumnRafuse

For submit a ticket to Customer Support Agents.with SIMon here,

or by private message CS_Agent .

Re: submit ticket

AutumnRafuse — Tue, 23 Aug 2022 01:47:29 GMT

I inserted my sim into my i phone 12 but will not pick up the internet.

I cant make phone calls or texts either. I called Apple they said its a carrier issue

Re: submit ticket

dust2dust — Tue, 23 Aug 2022 01:49:18 GMT

Maybe have a look at devicecheck.ca to rule that out.

Connect to wifi and go to settings general about and see if any updates happen.

Re: submit ticket

AutumnRafuse — Tue, 23 Aug 2022 01:50:00 GMT

When i put it back in my 11 it works fine

Re: submit ticket

softech — Tue, 23 Aug 2022 01:50:11 GMT

@AutumnRafuse you just joined PM today? any error showing ? like Sim not provisioned? No SIM? if so, yes, follow my advise in the first post to open ticket with PM Support. It likely a sim card provisioning issue, an easy fix for PM, you just need to open the ticket

Re: submit ticket

AutumnRafuse — Tue, 23 Aug 2022 01:51:25 GMT

OK great thank you. But should it not work for both phones if that was the case?

Re: submit ticket

dust2dust — Tue, 23 Aug 2022 01:51:52 GMT

So that tells you it's a device issue and not a service issue. Not sure you need support from here.

Re: submit ticket

Timer — Tue, 23 Aug 2022 01:58:46 GMT

@AutumnRafuse

did you tried to reset network settings.. How to Reset Network Settings
and Check APN settings

still not working first backup and tried reset hard

Re: submit ticket

AutumnRafuse — Tue, 23 Aug 2022 02:02:09 GMT

i did 😞

Re: submit ticket

dust2dust — Tue, 23 Aug 2022 02:04:29 GMT

I would only do a hard reset as a last resort even if you have no data on the phone. APN is only for data. You're so far getting nothing. We need you to get calling and texting. Then we can look at data.

Re: submit ticket

softech — Tue, 23 Aug 2022 02:04:49 GMT

@AutumnRafuse wrote:
When i put it back in my 11 it works fine

@AutumnRafuse since you are not getting voice calls as well, APN won't help in your situation, you can ignore that for now

did you just get this iPhone 12 lately? did you try it with another active sim to see if it is a device problem?

Please check if your device is blacklisted:

https://www.devicecheck.ca/check-status-device-canada/

Re: submit ticket

AutumnRafuse — Tue, 23 Aug 2022 02:20:38 GMT

Say its blcaklisted great

Re: submit ticket

softech — Tue, 23 Aug 2022 02:21:59 GMT

@AutumnRafuse yup. What you said so far, it did make me that that was the reason

where you got the phone from? private sell? Kijiji? Marketplace?

Re: submit ticket

dust2dust — Tue, 23 Aug 2022 02:22:14 GMT

There we go. That's why I suggested that earlier, wondering.

So where did you get the phone?

Re: submit ticket

softech — Tue, 23 Aug 2022 02:23:34 GMT

@AutumnRafuse if you don't mind, maybe you can re-select @dust2dust post as the solution instead then

https://productioncommunity.publicmobile.ca/t5/Get-Support/submit-ticket/m-p/864367/highlight/true#M586341

Re: submit ticket

AutumnRafuse — Tue, 23 Aug 2022 02:30:56 GMT

My 12 year old daughter bought it out of her hard earned money. Somone on Facebok

Re: submit ticket

dust2dust — Tue, 23 Aug 2022 02:34:01 GMT

Wow. There's a life lesson. Please let her know that the vast majority of people are not scammers. You just have to develop the scammer radar.

Re: submit ticket

Timer — Tue, 23 Aug 2022 03:03:40 GMT

@AutumnRafuse

so sorry it's showing blcaklisted.. bad.. contact back to facebook and retund back, or reporting in facebook seller.