topic Re: Trying to access my public mobile account in Get Support

Trying to access my public mobile account

Ashley7teen — Mon, 22 Aug 2022 23:59:30 GMT

I don’t know my account information because it was setup my a relative

Re: Trying to access my public mobile account

RossN — Tue, 23 Aug 2022 00:02:28 GMT

@Ashley7teen

you need to contact a customer service agent

1. you can open a ticket through Simon here https://publicmobile.ca/chatbot.

2. alternatively you can private message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

check your community envelope for a reply

Re: Trying to access my public mobile account

Timer — Tue, 23 Aug 2022 00:02:19 GMT

@Ashley7teen

You’ll need A valid email address
Your Public Mobile phone number
Register Now: To create a My Account profile

Re: Trying to access my public mobile account

computergeek541 — Tue, 23 Aug 2022 00:06:03 GMT

@Ashley7teen wrote:
I don’t know my account information because it was setup my a relative

Are you able to ask your relative for the information?

Re: Trying to access my public mobile account

computergeek541 — Tue, 23 Aug 2022 00:07:31 GMT

@Timer wrote:
@Ashley7teen
You’ll need A valid email address
Your Public Mobile phone number
Register Now: To create a My Account profile

As retail activations haven't been done for more than a month, and because the OP has stated that the relative set up the account, the customer wouldn't be able to set up a second self serve account.