topic Re: Data Usage in Get Support

Data Usage

bt4647 — Mon, 22 Aug 2022 21:51:41 GMT

For the last two months I have been getting 75% data usage text msg early in the cycle but when I check the online account it only shows I have used around 30%. And at some my data is discontinued even though I have enough data left in my account. Seems like some glitch in the system but how I get in touch with customer service to help me resolve this issue?

Re: Data Usage

hTideGnow — Mon, 22 Aug 2022 21:55:40 GMT

HI @bt4647 So, data actually stopped working at some point in the last 2 months?

Try to use Incognito mode to login to My Account. There is some cache or cookies problem, only Incognito mode will return the correct usage

Also, check if there is any Data limit you have setup on your phone, it could be a device limit that stop further using of the data

Re: Data Usage

Timer — Mon, 22 Aug 2022 21:59:43 GMT

@bt4647

tried use browser from computer,and clear cache and cookies and use one page inPrivate mode,

To Login Page

to check the history usage,

or call *611 press 3 and you need your 4 digit PIN.

it is just a glitch in the system there is a new design it is affecting a lot customer and them working on so soon will be fix it don't worry.

Re: Data Usage

bt4647 — Mon, 22 Aug 2022 22:56:28 GMT

The online account shows the correct data usage which I confirmed with my settings. Online account shows I have used 284 mb this cycle and I have 1gb as part of my plan, but I received a text from public mobile this afternoon telling me I have used 75% of my data which is incorrect. The bigger problem is that last cycle I received this text where I actually hadn’t used 75% of my data and then after couple of days my data stopped (seems like the system thought at this point that I have reached 100%). I confirmed my phone settings that I have not set any restrictions.

Re: Data Usage

esjliv — Tue, 23 Aug 2022 00:52:23 GMT

@bt4647 -if you are checking your section in you My Account area below, as well as any under your Addons section, then this is normally best to go by.

As, long as you see available data in your summary buckets, then you can safely ignore those public mobile texts. Although, I agree they would be shocking or annoying because it makes you need to check your My Account.

Install an app to track your ‘live’ usage so you can keep track. Public Mobile are 30 day plans (not monthly).

If you are android, try this one:

Data Witness app: https://play.google.com/store/apps/details?id=com.iwik.datawitnesspm&hl=en_CA&gl=US

I use this one myself and it gives me what I need from it.

You could also check out Data counter widget: https://play.google.com/store/apps/details?id=com.roysolberg.android.datacounter&hl=en_CA&gl=US

If you are an Apple user, I am sure there is a 30-day app that is available as well.

edit, spelling

Re: Data Usage

bt4647 — Thu, 17 Nov 2022 02:48:38 GMT

The problem is not about being annoyed with these messages. The issue is that after the system thinks my account has reached 100% usage, my data service stops working even though my actual usage is nowhere close the limit.