topic Can’t renew my plan in Get Support

Can’t renew my plan

Rishi9900 — Mon, 22 Aug 2022 20:30:56 GMT

Hi, my plan got expired and my email address is disabled so can’t even access my gmail account to verify my account and can’t renew my plan please help

Re: Can’t renew my plan

Timer — Mon, 22 Aug 2022 20:31:54 GMT

@Rishi9900

contact support team by CS_Agent to change email and set new password.

Re: Can’t renew my plan

hTideGnow — Mon, 22 Aug 2022 20:34:50 GMT

HI @Rishi9900 when was the account last paid? have the account suspended for over 90 days? If so, your account could have permanently closed

you can message PM CS Agent to confirm:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

Re: Can’t renew my plan

Rishi9900 — Mon, 22 Aug 2022 20:36:41 GMT

Thanks for the reply

Re: Can’t renew my plan

dust2dust — Mon, 22 Aug 2022 20:36:52 GMT

You can buy vouchers and dial 611 to enter them or use real time payments to reactivate your account. If you know your 4 digit account pin you can use a registered credit card and make the payment.

Re: Can’t renew my plan

Rishi9900 — Mon, 22 Aug 2022 20:37:26 GMT

It’s been only 30 days thanks for your reply

Re: Can’t renew my plan

Timer — Mon, 22 Aug 2022 20:43:13 GMT

@Rishi9900

until you complete updated your account, if you like to use vouchers, as mention by @dust2dust

to make payment you can go to Shell Stations to purchase vouchers

and add to your account by call *611

once connected press (1) then (1) again and enter the 12 digit PIN #,

Official list of retailers location sell: vouchers