topic Re: Data Issue in Get Support

Data Issue

bripublic — Mon, 22 Aug 2022 19:47:31 GMT

My phone said I was at 100% of my data allowance, and I don't have data, however, my Public dashboard said I am at 4.49 GB used of 6G? How can someone fix this so I can use my phone?

Brian

Re: Data Issue

softech — Mon, 22 Aug 2022 19:51:20 GMT

@bripublic

It is possible you actually have used up all your data already. Yes, you see you still have the 4.49GB used out of 6GB, but it could be just a cached version of the page.

Please try to use Incognito mode or try on a completely different browser (Edge/Firefox/Chrome) and login to My Account again, this will make sure you get the latest usage from the server.

Let us know what you get after trying Incognito mode

Re: Data Issue

esjliv — Mon, 22 Aug 2022 20:06:10 GMT

@bripublic - did your phone tell you this ?

If your data is still showing available on your My Account after a refresh of the site, then check to see if your phone settings is set up to warn you or even turn off the ability to use data once it reaches certain levels.

If so, adjust those levels or turn these features off.

Re: Data Issue

Timer — Mon, 22 Aug 2022 20:11:41 GMT

@bripublic

tried use browser from computer, clear cache and cookies and use one page inPrivate mode,

To Login Page

to check the history usage,

or call *611 press 3 and you need your 4 digit PIN.

Re: Data Issue

Meow — Mon, 22 Aug 2022 20:15:16 GMT

Your phone said? You mean phones data counter???

It is never correct. Go by what your account says regarding data usage. So it looks like yo ustill have 1.5GB available.