topic Private calls. in Get Support

Private calls.

Maryphillips — Mon, 22 Aug 2022 21:02:30 GMT

Why does my phone go straight to voicemail,when a private number or unknown number calls me

Re: Private calls.

hTideGnow — Mon, 22 Aug 2022 19:35:51 GMT

HI @Maryphillips this is a feature on your phone (both iPhone and Android have that). Calls from numbers not on your contact list will got sent to VM. Check your phone settings

Re: Private calls.

softech — Mon, 22 Aug 2022 19:38:32 GMT

@Maryphillips you have iPhone or Android?

iPhone calls it Silence Unknown Callers

https://support.apple.com/en-us/HT207099#:~:text=To%20turn%20on%20Silence%20Unknown%20Callers%2C%20go%20to,voicemail%2C%20and%20appear%20in%20your%20recent%20calls%20list.

Android phones setting will vary depends on the brand of the phone:

https://www.laptopmag.com/news/iphone-and-android-phones-can-permanently-stop-spam-calls-heres-how

Re: Private calls.

Maryphillips — Mon, 22 Aug 2022 20:00:30 GMT

I have a android

Re: Private calls.

Maryphillips — Mon, 22 Aug 2022 20:02:31 GMT

I will check that out asap

Re: Private calls.

Meow — Mon, 22 Aug 2022 20:28:37 GMT

Most likely you have set up on your phone 'block unknown callers' (Android).

Re: Private calls.

Timer — Mon, 22 Aug 2022 20:46:21 GMT

@Maryphillips

manually select network 3G only or WCDMA only,,and rebooting device.

and tried from other phone # to do Call hide your phone number when making a call. you can enable Call Blocking by dialing ‘#31#’ and then the phone number of who you are calling. You can disable Call Blocking by dialing '*31#' and then the phone number of who you are calling.

Re: Private calls.

computergeek541 — Mon, 22 Aug 2022 21:08:43 GMT

@Timer wrote:
@Maryphillips
manually select network 3G only or WCDMA only,,and rebooting device.

and tried from other phone # to do Call hide your phone number when making a call. you can enable Call Blocking by dialing ‘#31#’ and then the phone number of who you are calling. You can disable Call Blocking by dialing '*31#' and then the phone number of who you are calling.

The network doesn't care if the caller is blocking the phone number. Making changes in the network settings such as setting to 3g-only or rebooting the phone won't help. Also, the OP can ask the other person about if they are blocking numbers, the OP can't make changes to the other person's settings. Either way, the rest of the members have it right that calls are automatically being direct to voicemail based on the receiving phone's incoming call setttings for unknown callers.

Re: Private calls.

Maryphillips — Mon, 22 Aug 2022 22:05:20 GMT

Thank You,but how do I correct that please.im not very tech savvy.

Re: Private calls.

hTideGnow — Mon, 22 Aug 2022 22:06:20 GMT

@Maryphillips wrote:
Thank You,but how do I correct that please.im not very tech savvy.

HI @Maryphillips what exact make and model is your phone?