topic Re: activation not working in Get Support

activation not working

judyg1 — Mon, 22 Aug 2022 14:57:10 GMT

I registered and requested phone number transfer from chatr to public mobile 4 days ago.

public mobile confirmed the transfer but my phone tells me that the sim card i installed is no supported under the activation policy that is currently assigned by the activation server.

Re: activation not working

dust2dust — Mon, 22 Aug 2022 14:59:16 GMT

Sounds like an iphone and sounds like it's locked to a previous provider. You'll need to contact them to get it unlocked through to the Apple servers.

Re: activation not working

BKNS27 — Mon, 22 Aug 2022 16:49:49 GMT

@judyg1

Did you buy the phone privately?

It could be locked or Blacklisted.

Dial *#06# to get the IMEI of the phone then check on:

https://www.imei.info/carriers/canada/

Re: activation not working

judyg1 — Mon, 22 Aug 2022 18:53:33 GMT

thanks for this.

it is an old iphone that i have had for years. was originally with rogers, then went to chatr. Chatr sim card worked so and i am sure is unlocked the phone quite some time ago.

who would i need to ask to unlock? Apple or chatr?

Re: activation not working

judyg1 — Mon, 22 Aug 2022 18:54:04 GMT

no it is my phone. always has been. use it as a back up.

Re: activation not working

dabr — Mon, 22 Aug 2022 18:56:49 GMT

@judyg1 Usually the carrier you purchased it from would be able to provide the unlock code or Apple? I know Samsung customer support will provide the code but unsure about other phone makers policy.

Re: activation not working

Timer — Mon, 22 Aug 2022 23:57:44 GMT

@judyg1

your device originally from rogers, if yes then contact rogers to unlock for free.