topic Re: I purchased US roaming add on several times. Now purchased 2 hours ago. Not working in Get Support

I purchased US roaming add on several times. Now purchased 2 hours ago. Not working

Anna41 — Mon, 22 Aug 2022 18:38:33 GMT

Re: I purchased US roaming add on several times. Now purchased 2 hours ago. Not working

Meow — Mon, 22 Aug 2022 18:40:23 GMT

It will work less and less. 😞

Did you try to manually connect to AT&T or T-mobile? Activated roaming? Reboot phone just for a good measure?

Re: I purchased US roaming add on several times. Now purchased 2 hours ago. Not working

dust2dust — Mon, 22 Aug 2022 18:40:44 GMT

This seems to be more and more of a lost cause. But how many and which exact add-ons did you buy? Can you connect to T-Mobile? If you're not in Alaska then maybe you have a chance.

Re: I purchased US roaming add on several times. Now purchased 2 hours ago. Not working

softech — Mon, 22 Aug 2022 18:41:26 GMT

@Anna41 Are you in US now? Which exact roaming add-on you got? Data? Talk? Text? Combo ?

Can you login to My Account and confirm if the addon was purchased successfully?

Also, you said you purchased US roaming add on several times, when was the last time you bought it? it was not within the last 10 days , right?

If you are in US now, try to manually connect to T-Mobile or AT&T

Re: I purchased US roaming add on several times. Now purchased 2 hours ago. Not working

ShawnC13 — Mon, 22 Aug 2022 18:56:11 GMT

Can you answer the questions above and we can hopefully help you more once we have more information

Re: I purchased US roaming add on several times. Now purchased 2 hours ago. Not working

computergeek541 — Mon, 22 Aug 2022 21:31:35 GMT

@Anna41

Were the US roaming add-ons all the same add-on and stacked on top of each other? The system is not supposed to allow that. I suspect that itself could be the issue based on past readings. You may need to contact a customer support agent through https://widget.telus.tiia.ai/publicmobile/publicmobile.html to remove any duplicates.

Re: I purchased US roaming add on several times. Now purchased 2 hours ago. Not working

beachy — Wed, 24 Aug 2022 00:07:22 GMT

Just joined to complain about this - my data connection was terrible while using T-Mobile this past weekend (which was the only option to choose). I needed to check maps, ferry times, etc etc and it left me in a lurch big time. I guess this is an ongoing issue?